Senior Technical Services Engineer

2 days ago

Singapore MONGODB SINGAPORE PTE. LTD. Full time

**Senior Technical Services Engineer - Financial Services Industry (FSI)
- While experience with our product is not a prerequisite, a strong background in database management, with experience deploying and managing production databases in the Financial Services Industry is critical for the role.
- Exceptional communication skills and leadership presence, driving real-time solutions to problems where lost revenue, regulatory risks, and other concerns may be at play.
- Ability to think on your feet, remain calm under pressure, and prioritize successful customer outcomes
- Passion for being in a customer-facing technical role, delivering timely communications, calibrating communication style based on the audience
- Stakeholder management skills to confidently interface with FSI customers and other collaborators solve issues that may pose significant business risks
- Experience with Monitoring and Alerting, Backup and Recovery, Security, Data modeling, and Performance tuning for mission-critical production databases
- Experience with widely used Cloud platform data architectures and services
- Systems engineering knowledge in areas like Linux performance troubleshooting, memory management, I/O tuning, infrastructure configuration, etc.
- Understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS etc.)
- Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
- Familiarity with basic coding/scripting in one or more languages
- Experience with authentication systems such as LDAP, Kerberos, AD, etc.
- Desire and ability to rapidly learn a wide variety of new technical and collaboration skills, working well independently and with different teammates
- Fluency in conveying technical discussions in Mandarin is a bonus but not required, as we support a global and diverse customer base

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