Senior Technical Service Engineer
4 days ago
Responsibilities Lead the technical support team in diagnosing and resolving advanced and escalated issues related to our products and services, ensuring timely and effective solutions. Provide in-depth technical guidance to overseas service engineers and customers, and offer solutions that meet their business goals. Collaborate with cross-functional teams, including product development and production team, to facilitate product enhancements based on customer feedback and service experiences. Develop and maintain comprehensive technical documentation, including troubleshooting guides, FAQs, and best practices. Train and guide junior technical service engineers and overseas service engineers, expand product knowledge and improve problem-solving skills. Utilize data analytics to identify trends in service requests, proactively addressing potential issues before they escalate. Monitor service escalated issues, manage the closed-loop rate and resolution time of overseas escalated issues, identify risk items promptly and develop solutions. Required Qualifications 5+ years of technical service or support experience in the solar or energy storage industry. Strong problem-solving skills, with a proven ability to remote & on-site diagnoses and resolve complex technical issues efficiently. Possess Chinese and English language skills, excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders. Experience with service tools, such as Freshdesk, CRM or similar. Preferred Qualifications Experience in product development. Familiar with power electronics and electrical knowledge, worked as FAE in the solar energy storage industry. Previous experience in leadership or mentoring role. Technical Skills and Relevant Technologies Deep expertise in power electronics and electrical troubleshooting hardware and software systems. Proficiency with remote monitoring and diagnostic tools. Proficient with hands on diagnostic tools like multimeter, oscilloscope, host computer or similar tools. Soft Skills and Cultural Fit Strong interpersonal skills with the ability to build relationships with clients and stakeholders. A proactive and analytical approach to problem-solving, with a focus on delivering high-quality results. Ability to thrive in a fast-paced environment, adapting to changing priorities and challenges. Commitment to continual professional development and knowledge sharing within the team. #J-18808-Ljbffr
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Technical Service Engineer/ Senior Technical
2 weeks ago
Singapore ALIGNED GROWTH PARTNER Full time**INFORMATION** Job Title: Technical Engineer/ Senior Technical Engineer Industry: Telecommunications (Maritime and Offshore) Location: Singapore Recruiter: Aligned Growth Partners Pte. Ltd. EA No. 17S8892 **OUR CLIENT** An Europe-based leading MNC in manufacturing and supplying integrated communication solutions in internal communication systems with...
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Senior Technical Services Engineer
2 days ago
Singapore MONGODB SINGAPORE PTE. LTD. Full time**Senior Technical Services Engineer - Financial Services Industry (FSI) - While experience with our product is not a prerequisite, a strong background in database management, with experience deploying and managing production databases in the Financial Services Industry is critical for the role. - Exceptional communication skills and leadership presence,...
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Senior Technical Services Engineer
2 weeks ago
Singapore Connect Energy Full timeSenior Technical Services Engineer (Operation & Maintenance)Job Description: Connect Energy is partnering with a Operator who has one of the biggest O&G project in Singapore to look for this position to join their esteem organization. Responsibilities To perform feasibility studies, trend analysis on process disciplines and to provide technical leadership...
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Senior Technical Support Engineer
2 weeks ago
Singapore ASMPT SMT Solutions Full timeOverview As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service...
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senior engineer, project
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Singapore Public Service Division Full time $120,000 - $180,000 per year[What the role is]SENIOR ENGINEER, PROJECT[What you will be working on]Join a team of changemakers on a mission to redesign the motoring experience – creating a future where transactions happen effortlessly, touchpoints are thoughtfully designed, and where every interaction in a delight. You will be part of a team to reinvent the One Motoring platform,...
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Senior Technical Services Engineer
2 days ago
Singapore INTEGRIX SOLUTIONS PTE. LTD. Full timeReview Biomanufacturing Process and/or Utility Equipment - Lead Reliability Centred Maintenance and FMEA studies on selected systems to determine correct maintenance strategy. - Draft, execute and approve SOP documentation - Review and approve maintenance plan, procedure, spare parts and maintenance frquency - Approve equipment design - Plan and Execute...
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Senior Technical Engineer
4 days ago
Singapore Baker Hughes Full timeDescription Senior Technical Engineer – Downstream Chemicals Join to apply for the Senior Technical Engineer – Downstream Chemicals role at Baker Hughes Senior Technical Engineer – Downstream Chemicals 2 days ago Be among the first 25 applicants Join to apply for the Senior Technical Engineer – Downstream Chemicals role at Baker Hughes Are you an...
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Singapore Public Service Division Full time $80,000 - $120,000 per year[What the role is]EXECUTIVE ENGINEER / ENGINEER, ELECTRICAL SERVICES (RAIL)[What you will be working on]You will provide engineering support for projects as well as engineering studies supported and undertaken by the Division. You will be involved in designing high voltage power systems, railway traction power systems and low voltage reticulation schemes;...
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Senior Technical Services Engineer
3 days ago
Singapore INTEGRIX SOLUTIONS PTE. LTD. Full timeJob Description Review Biomanufacturing Process and/or Utility Equipment Lead Reliability Centred Maintenance and FMEA studies on selected systems to determine correct maintenance strategy. Draft, execute and approve SOP documentation Review and approve maintenance plan, procedure, spare parts and maintenance frquency Approve equipment design Plan and...
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Senior Technical Support Engineer
4 days ago
Singapore ASMPT Full timeRole: As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams...
