Service Line Specialist

3 days ago

Singapore Cognizant Full time

Summary of Role

We are seeking a seasoned Service Line Specialist with a strong background in **SAP BW Accelerator** to join our multinational corporation.

This role is pivotal in leveraging technology to meet business objectives ensuring our position as a leader in the industry.

**Role Responsibilities**
- Market Leadership
- Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
- Relationship Management
- Executes and manages the account plan within function/specialism under the guidance of the Client Partner
- Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
- Client Relationship Management; engage with CXO, VP and Director level clients
- Business Development
- Responds to and deliver on client requests; responds to RFP’s
- Identifies opportunities, makes proactive proposals to client in line with account strategy
- Obtains the approvals to pursue opportunities
- Leads pursuits to close new and expansion opportunities related to their sales specialisms, working closely with Client Leadership Team
- Secures revenue renewals related to their sales specialisms
- Engages the relevant internal Cognizant teams and service lines team for developing solutions
- End to end account management including account forecasting, budgeting and operations
- Handles risks and issues related to the account, including delivery oversight
- Creates and presents account QBR presentations and executive status reports
- Analyze and evaluate existing business processes and identify opportunities for improvement using SAP BW Accelerator.
- Develop and implement strategic plans to enhance service line efficiency and effectiveness.
- Collaborate with cross-functional teams to ensure seamless integration of SAP BW Accelerator solutions.
- Provide expert guidance and support to project teams on the use of SAP BW Accelerator.
- Monitor industry trends and advancements in technology to keep our services competitive.
- Ensure compliance with all regulatory and company standards when implementing new solutions.
- Conduct training sessions for team members on the functionalities and benefits of SAP BW Accelerator.
- Manage and oversee the execution of service line projects ensuring they are delivered on time and within budget.
- Evaluate project outcomes and implement continuous improvement strategies.
- Foster a culture of innovation and excellence within the team.

**Requirements**:

- Must have extensive experience and expertise in SAP BW Accelerator.
- Proven track record of improving service line efficiency and client satisfaction.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Ability to lead and manage projects effectively.
- Commitment to staying abreast of industry trends and technological advancements.
- Adept at training and mentoring team members on new technologies and processes.
- Certified Application Associate - SAP BW POWERED BY HANA

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