Carpooling Task Force Consultant Level 1, Un

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**ABOUT WFP**:
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world **achieve Zero Hunger** in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

**ORGANIZATIONAL CONTEXT**:
The UN Booking Hub is a United Nations Sustainable Development Group (UNSDG) prioritized Global Shared Service fostering inter-agency collaboration in field services provision. It is the largest UN marketplace with 2.3 million humanitarian customers served to date to access flights, mobility, accommodation, clinics, and wellness services from 20 UN partnering entities in 1,568 field service points in 111 countries.

With over 6,000 UN vehicles and 5,000 drivers, UN Mobility, the passenger transportation service of the UN Booking Hub, allows humanitarian staff to book trips, local administrators to manage vehicles, drivers to deliver transportation more efficiently, and UN entities to offer inter-agency carpooling services.

UN Mobility has a Carpooling Roving Task Force with the aim of augmenting WFP country operations capacity to set up, start and lead carpooling operations through engagement with the relevant OMT and its partnering UN Agencies.

Participants in the Carpooling Roving Task Force will be trained by UN Mobility on the use of the digital platform and solution for them to reside on extended missions in selected country operations and promote, set up, launch, and scale up inter-agency carpooling services.

**KEY ACCOUNTABILITIES (not all-inclusive)**:
As Carpooling Task Force Officer, you will be reporting directly to the Carpooling Task Force Coordinator and the Head of UN Mobility with the following duties:

- Support the operation of a roving Carpooling Taskforce that is responsible for missions promoting, supporting, and operationalizing passenger mobility and carpooling year-round across global selected operations.
- Augment capacity building of WFP Country Offices to operationalize UN Mobility, driving digital transformation in the field through passenger mobility and carpooling services.
- Engage with country UN Agencies with fleet and with no or limited fleet to promote the benefits of country-wide inter-agency carpooling services with demos, executive reporting, and strategic presentations to key stakeholders.
- Engage OMTs (Operations Management Teams) in carpooling implementation by presenting the service to key stakeholders, setting up localized carpooling cost recoveries, supporting the signing of carpooling service agreements, and successfully launching the service.
- Communicate, demo, and train WFP and UN colleagues and country OMTs in the use of the UN Mobility service and its carpooling functionalities.
- Negotiate UN Agencies' signatures on the UN Mobility Service Agreement and Carpooling ones.
- Monitor carpooling performance and KPIs and scale up best practices across operations.
- Create up-to-date reporting on carpooling efficiency gains, including environmental efficiencies, and service use and optimization.

This position will require frequent travel to WFP field locations worldwide on extended missions, including hardship countries and emergency contexts.

**STANDARD MINIMUM QUALIFICATIONS**:
**Education**:
**Experience**:

- At least three years of post-university experience in relevant field of work namely customer service environment, customer surveys, working with digital solutions, customer relationship management and change management.
- Digital management or experience in rolling out digital services required.
- Proven project management experience in complex environments with multi-stakeholders, passenger mobility service being a real asset.
- United Nations exposure desired.

**Knowledge & Skills**:

- **Project management **- the ability to plan, execute and follow-up projects or missions related to the implementation of a specific tool. Designing a workplan and managing multiple stakeholders are essential.
- **Communication skills** - the skills to make presentations and communicate effectively for big audiences in multicultural environments, from low to high management roles.
- **Result-orientation** - have a straight-forward approach and mindset to solve roadblocks and bureaucracies that may appear during the implementation of a specific tool.
- **Change management** - the knowledge to implement techniques to effect change, particularly change related to transforming manual processes into digital and automated ones.
- **Digital savviness** - the skill of transforming customer feedback related to a digital platform into possible digital features.

**Languages**:

- Fluency (level C) in oral and written English is required.
- Intermediate knowledge of French, an official UN language, is an asset.

**TERMS AND CONDITIONS**:
**DEADLINE