Service Delivery Executive

3 days ago

Bishan, Singapore LGA Telecom Pte Ltd Full time

**About LGA Telecom**

LGA Telecom is a leading provider of innovative telecommunications solutions, dedicated to connecting businesses and empowering their growth. We specialize in delivering reliable, high-speed connectivity and advanced communication services. Our success is built on a foundation of technical expertise and an unwavering commitment to customer satisfaction.

**Position Overview**

**Key Responsibilities**

**Service Delivery & Project Management**:

- Act as the single point of contact for clients for all post-sales activities, ensuring a smooth transition from the sales team.
- Manage the end-to-end delivery process for new telecom services, including but not limited to: internet circuits, MPLS networks, SIP trunks, and cloud-based solutions.
- Develop and maintain detailed project plans, outlining timelines, milestones, dependencies, and resource requirements.
- Proactively manage and coordinate with internal technical teams (engineering, network operations) and external vendors/carriers to ensure timely service delivery.
- Identify potential risks and delays in the delivery process and implement effective mitigation strategies.

**Order Fulfillment & Provisioning**:

- Accurately process and manage customer orders, ensuring all necessary documentation is complete.
- Oversee the provisioning and configuration of services, working closely with technical teams to meet customer specifications.
- Track order progress meticulously, providing regular updates to customers and internal stakeholders.
- Validate that delivered services meet the agreed-upon standards and specifications before customer handover.
- Trigger billing readiness once delivery is confirmed.
- Maintain order documentation for compliance and audit.

**Customer Relationship Management**:

- Build and maintain strong, long-lasting relationships with assigned clients.
- Provide regular, clear, and concise communication to customers regarding the status of their orders and projects.
- Manage customer expectations effectively and handle any queries or concerns promptly and professionally.
- Conduct service implementation review meetings and handover sessions to the account management/support teams.

**Qualifications and Experience**

**Required**:

- Degree or Diploma in Business Administration, Information Technology, Telecommunications, or a related field.
- Proven experience (2+ years) in a service delivery, project coordination, or customer-facing technical role within the telecommunications or IT industry.
- Strong project management skills with experience managing multiple projects with competing deadlines.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
- Exceptional organizational skills and attention to detail.

**Job Types**: Full-time, Permanent

Work Location: In person

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