Assistant / Associate Director Customer Success

3 days ago

Singapore Moody's Investors Service Full time

Additional areas of responsibility:

- Drive the “White Glove Service” culture for the Customer Engagement team
- Demonstrate success with increased client engagement with CreditView, deeper organization understanding and the ability to connect relevant content with the right users.
- Partner with sales on renewals and new business and to uncover new ideas for product expansion, pricing and markets.
- Identify key customer personas, establish customer journeys, map CreditView capabilities to user needs.
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
- Build and maintain client relationships and extend relationships beyond key business champions.
- Provide relevant, timely and actionable feedback to Product Strategy and MIS.
- Partner closely with Product Strategy on product roadmaps and with marketing on campaigns and events.
- Track required metrics and report regularly to DI and Sales management.
- Promote MIS thought leadership, research pieces, events and analyst contacts.
- Run quarterly business reviews with clients to assess their business strategy and realign with engagement plan.
- Minimum of 5 years of experience in financial services or risk management related field.
- Prior experience working with clients directly required.
- Experience navigating customer organizational structures, defining and achieving success criteria.
- Very strong interpersonal and organization skills with the ability to manage client initiatives across sales, product strategy and solutions delivery.
- Experience engaging with senior stakeholders within a business.
- Demonstrate ability to work in a collaborative team environment.
- Experience with credit risk, financial and banking topics.
- Clear written and oral communication skills with an ability to communicate complex concepts to a senior audience.
- Self-starter willing to roll up sleeves to create required content or make necessary viable customized offerings for customers.
- Ability to manage, influence through persuasion, negotiation and consensus building.
- Excellent communication and presentation skills.
- Position requires approximately 25% travel.
- Undergraduate (e.g., Bachelor’s degree) required.

CAAS OU

L1-DL1

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

  • Customer Success Director

    1 day ago

    Singapore Backbase Full time

    **The Job in short** As the Customer Success Director, you have accountability and responsibility for managing the success of the customers in the region. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage together. This is also reflected...

  • Customer Success Director

    1 week ago

    Singapore Salesforce, Inc. Full time

    Customer Success Director page is loaded## Customer Success Directorremote type: Office - Flexiblelocations: Singapore - Singaporetime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 30, 2025 (18 days left to apply)job requisition id: JR *To get the best candidate experience, please consider applying for a maximum of 3 roles within...

  • Director, Customer Success

    3 days ago

    Singapore BRIGHTCOVE SINGAPORE PTE. LTD. Full time

    We are searching for an exceptional person to take a position as a leader of our Customer Success team and help Brightcove achieve breakout growth. This person must have a proven track record for delivering on or exceeding revenue goals and take pride in getting it done. The Director of Global Customer Success will be a strategic advisor to a team of CSMs,...

  • Customer Success Associate

    1 day ago

    Singapore impress.ai Full time

    As a Customer Success Associate, you will be responsible for customer adoption, retention, and satisfaction for a group of clients. - Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health - Developing success plans for customers that outline their critical success factors, metrics for success,...

  • Director, Customer Success

    5 days ago

    Singapore Qlik Full time

    Overview Get AI-powered advice on this job and more exclusive features. Description: What makes us Qlik? A Gartner Magic QuadrantTM Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and...

  • Customer Success Director

    3 days ago

    Singapore Straight Up Full time

    6 days ago Be among the first 25 applicants Overview Customer Success Director – Remote Opportunity with Meaningful Impact Are you a seasoned professional with a background in customer experience, consultative sales, or relationship-focused roles? Are you exploring new ways to apply your expertise in a space that values growth, purpose, and results?We’re...

  • Customer Success Director

    1 week ago

    Singapore Salesforce Full time

    Overview About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world...

  • Customer Success Director

    2 weeks ago

    Singapore Salesforce Full time

    Overview About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the...

  • Customer Success Director

    1 day ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $6,000 - $8,000 Per Month **Date Posted** 7 minutes ago Additional Details **Job ID** 16799 **Job Views** 1 Roles & Responsibilities **Responsibilities**: - Function as the customer advocate and provide internal feedback on how we can better serve customers - Manage...

  • Customer Success Associate

    3 days ago

    Singapore CXG Full time

    We are growing! We are currently looking to hire a **Customer Success Associate for our office in Singapore where you will be based.** **Who we are**: Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are...