Resident Success Manager

**Assistant Resident Success Manager**

The Assistant Resident Success Manager is responsible for driving acquisition of new residents, as well as retention, growth and engagement of existing residents.

**Your primary location will be Sentosa.**

About Core Collective:
Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners, by providing a convenient and cost effective plug-and-play solution at our two centers of excellence in the CBD and Orchard area.

Core Collective aims to build global fitness, wellness and lifestyle hubs that are centers of excellence and home to a diverse community of top professionals, fostering collaboration for healthier and happier lives.

What We're Looking For

As Core Collective grows we are looking for an Assistant Resident Success Manager to join the team.

Through consultative selling and proactive account management, the Assistant Resident Success Manager supports the Senior Resident Success Manager to drive sustainable revenue growth by attracting, onboarding and growing the resident community of top fitness, wellness, medical and lifestyle professionals.

Who are residents:
In Core Collective lingo, our customers are called Residents. Personal Trainers, Chiropractors, Pilate instructors, physiotherapists, etc. are a few examples of our residents who make up the community of health and wellness professionals.

What You’ll Be Doing
- For Sentosa: Preparing weekly outbound lead gen strategies, qualifying leads, conducting tours, sending proposals, nurturing leads through the pipeline to close.
- Presenting monthly report of the Lifetime Value and work hours of Sentosa residents and give recommendations on how to improve numbers.
- Managing our Customer Relationship Management (CRM) system to ensure that residents data are accurate, comprehensive and up-to-date to effectively and efficiently move and nurture leads along the pipeline including post-sales
- Effective implementation of 4Q for Sentosa residents to gather and address resident feedback with weekly insights and recommendations shared with the Senior Resident Success Manager
- Maintain complete and accurate Sentosa residents documentation in the Customer Management System (CMS) including but not limited to contract and renewal dates, resident rental rates, insurance, professional certifications
- Managing event space rental enquiries
- To prepare and send out 1 existing resident EDM per month

**Who You Are **
- 2+ years of relevant work experience in outbound and inbound sales or account management roles.
- Self-motivated, proactive team player with innovative ideas to drive conversion and retention
- Strong interpersonal skills and experience building strong relationships.
- Proven track record of highly-professional customer service in a fast paced, dynamic environment able to find opportunities to upsell and cross sell
- Diplomacy, tact, and poise under pressure when working through customer issues.

**Our Vision**

To transform Core Collective from a local fitness & wellness business into leading global fitness, wellness and lifestyle hubs that are centers of excellence and home to a diverse community of top professionals, fostering collaboration for healthier and happier lives.

To become the Singapore Airlines of the fitness and wellness industry
- Premium and caring
- World-class customer service leading to strong brand loyalty
- Global Industry leader (and change maker)
- To have 5 percent of the GLOBAL Fitness & Wellness market share by 2030.
- To be in 10 countries with 3 outlets per major city
- To have 300 residents per city = total 9000 residents x 130 clients each = 1,170,000 members

We achieve our vision by:

- **B**uilding fitness and wellness hubs that are centers of excellence in the industry
- Filling our space with the best fitness and wellness professionals
- Providing the best platform and support services to help our professionals grow
- Fostering collaboration across disciplines for healthier and happier lives

Our values

Growth and opportunity
- ‘Grow, Grow, Grow’
- Creating opportunities for all stakeholders
- Obligation to help stakeholders become better and grow stronger
- Stakeholders = Team, residents, members, community

Excellence and attention to detail
- The details matter; ensure the smallest things are right
- We want 10 out of 10; 8 out of 10 is not good enough
- Exceptional professionalism
- Ability to achieve thoroughness and accuracy at all times

Care
- Genuine, Vulnerable, Transparent, Empathetic
- Team, residents, members, community
- Always thinking about and understanding other people’s needs
- Beyond profits - because we want to not because we have to

Customer service excellence
- Understanding what is important to our customers
- Exceptional customer service & professionalism
- Going above & beyond what is necessary
- Over-delivering

Trust & integrity
- Have your t