Sales Support Associate Intern

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Sales Support Associate Intern

**Why Join Equinix?**

We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success.
- **Work on real business challenges**: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world.
- **Participate in a curated program of workshops and events**: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events.
- **Gain global recognition**: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition “Shark Tank.” This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix.

Joining our internship program means you will have a chance to secure a future role at Equinix when you graduate

**Opportunity - Sales Support Intern**

A Sales Support Associate is a professional who provides operational assistance to a sales team. Their main responsibility is to help sales representatives to be more productive and efficient in their daily tasks, which ultimately helps the company increase its sales revenue.

Sales Support Associates often work in a team and collaborate with various departments in the company such as customer service, finance, legal and more. They provide support in areas such as pre-sales support, processes/ policies matter, generating reports, and responding to internal & external customer inquiries. They may also assist with creating and delivering presentations, conducting research, and maintaining customer databases.

Sales Support Associates require strong organizational and communication skills, as well as a good understanding of sales processes and flows. Successful Sales Support Associates are highly motivated, proactive, and detail-oriented individuals who can work well under pressure and adapt quickly to changes in the sales environment.

**Job Requirements**

**Customer Engagement**
- SSA is part of the account team and is customer-facing. The SSA may be asked to join Customer meetings and prepare quoting related QBR (Quarterly Business Review). Travel within APAC may be required.
- Follows up with the customer on required documents and missing information
- Support customers with pre-sales-related questions on the quotation, prepare customer renewal report, and project insight quarterly and annually.

**Pre-Sales and Transactions Coordination**
- Support Customers and Sales reps with creating, tracking status, and garnering approvals for quotes. Also, support for system functionality issues, quote complexity, knowledge/training, and the exceptionally high volume of quotes on the regional or global scale.
- Validate quoting info provided by customers/ Sales reps for nonstandard quotes. Follow up directly with Sales reps on any clarifications or additional information required to generate quote accurately
- Monitor/manage quote request queues and generate quotes related to new orders, amendments, and renewals. Manage quote revisions, approvals, pricing ramps, and pricing agreements and contract language as needed
- Ensure any/all non-system-managed approvals are appropriately maintained before quotes, or other legal documents are released to customers

**Project Management**
- Responsible for setting, guiding, and managing the project to its target. Responsible for managing time (schedules / phases), resources (internal and external) and content (milestones / targets).
- Project manages single country, large, complex deals, maintain all change record and keep details/document up to date.
- Engages cross-functional teams to coordinate requirements against deadlines
- Create project plans and manage modifications. Define needed resources and organize project tasks and working roles. Plan, create, deploy and deliver processes related to the project.
- Review project deliverables. Provide pro