Client Account Manager

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
- excluding partnerships

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.

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The role requires the ability to address client and investor issues and concerns, day-to-day trades, static data updates, and reporting. In addition, contribute ad hoc projects either for specific client initiative or for internal team strategic initiatives such as process improvement, system upgrades and enhancements. The role is a professional partner with clients, investors and all internal stakeholders. Written and spoken knowledge of mandarin is an advantage for some of our key clients.

Direct Responsibilities

Act as key point of contact for investors and clients

Ensure queries and requests from investor/client are dealt with in a timely and professional manner

Ensure that Callbacks are performed in a timely and professional manner and that the supporting is updated in the CiRRUS case for all SDUs and large deals in scope

Maintain and develop a trust based relationships with investors/clients

Partner with clients by providing professional advice and resolutions where required

Ensure a satisfactory and high level of service is delivered to investors/clients, and that the Client SLA’s are met

Manage and resolve issues relating to day to day trade processing and reporting

Review Associate CAM’s work and take accountability of all assignments delegated to the CAMs Associates

Work closely with internal BNP Paribas teams both within the IS department (TP and AML) and in other locations or with other departments to ensure cohesive client delivery

Ensure delivery of work and services are in a controlled manner with strict compliance with BNP Paribas’ internal policies and procedures as well as fund document and external regulatory requirements

AML/CFT risk awareness and complete all identified mandatory training to ensure understanding of relevant/applicable Group policies (including but not limited to financial security related matters) and to escalate any irregularities where necessary. To also ensure that his/her team has completed and will adhere to the same.

Contributing Responsibilities

Make recommendations to the department head or other operation teams where improvement is needed for enhancing client satisfaction and delivery

Assist in new mandate pitching meeting and fund documentation review / fund structure discussion

Risk and Compliance:
Ensure relevant risk migration controls including authentication check and vigilance screening are performed when processing manual instruction as required by the Bank policy and local regulations if applicable

Ensure the operating model in compliance with regulations, market infrastructure evolution and BNP Paribas internal control rules and meet compliance and regulatory obligations

Conduct:
Adhere to the Code of Conduct and act accordingly internally, when facing clients and providers

**TECHNICAL & BEHAVIORAL COMPETENCIES**:
Able to collaborate with other team members and provide assistance in BAU and projects

Able to coach and train CAM Associates to help them get up the learning curve

NTAS system knowledge for Reporting, access data, run report extracts

KURE system knowledge

Able to contribute on any business change and assist to drive the change

Possess the required level of conduct that is promoted by the organization

Ensure relevant risk migration controls including authentication check and vigilance screening are performed when processing manual instruction as required by the Bank policy and local regulations if applicable