Broadcast Engineer

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognised as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group. FIRST also understands that businesses worldwide, including us, need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People centric, Purpose driven & Planet conscious culture. Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today. And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible. A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. At FIRST, you'll find: - A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported. - Creative teams that enjoy challenging work with an ability to make an impact on those around them. - An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive. **What You Would Get To Do**: The role requires the ability to work effectively with many types of people within the production facility and digital studios including a variety of internal clients and third party production teams. We're looking for a Broadcast Engineer with hands-on production experience who can provide technical support and guidance to digital and live productions and events at all levels. The role includes acting as a liaison to clients and managing day-to-day operations of equipment and production staff and to become a resource for systems when questions and issues arise. The role also requires flexibility to occasionally work outside of traditional office hours depending on demand and production requirements. **Your Contributions** - Overall Responsibility for the health of technical infrastructure in a broadcast studio and/or Event production facility - Conducts tier 1 break/fix maintenance to production infrastructure and inventory in the facility - Manage client expectations on tech-related issues - Setup and monitor facility routing between event spaces and main Control Rooms - Design, test, evaluate and install new circuitry/equipment for use in the facility - Assists productions with routing their equipment to the studio's infrastructure - Act as an A1, camera op or Vision/video mixer when required - Oversees load-in of 3rd party productions to ensure electrical tie ins and rigging is within safe parameters - Oversee the commissioning of complex audio, video, lighting, and networking at a complex production facility - Ensure that production equipment is running the latest versions of software/firmware to enable new features - Identify suitable workaround when equipment has failed to ensure continuity of the service - Ensure all systems and equipment are properly calibrated, configured, and installed for the first day of business - Serve as the SME for the facility on all event technology related issues - Provide high level technical support to resolve complex technical issues involving audio, video, IT, media management, digital signage / experiential, signal encoding, broadcasting, etc. - Create and drive SOP's to ensure maximum efficiency and utilization of audio/video systems - Partner with key stakeholders to create efficient operational workflows for custom CMS, media storage, audio, video, IT, media management, digital signage / experiential, signal encoding, broadcasting, etc. - Provide high level engineering consultation on changes, or updates needed to keep the facility operating at maximum capacity and ability - Create and maintain technical documentation for all equipment and systems at the facility - Project manages integration and on-site break-fix vendor visits - Create and action a preventative maintenance plan to ensure the health and stability of event technology equipment and systems for the entire facility - Serve as the liaison between manufacturers and service providers for all support matters - Help enhance the user experience utilizing available engineering resources - Produce and update te