Lead Engineer

7 days ago

Singapore SEAL Consulting Full time

About Lumen

The Role

The Main Responsibilities

You will be surrounded by people that are smart, passionate about cloud computing and who know that the job doesn’t end when the clock reads five. We believe that world class support is critical to customer success. Creating the best customer experience is at the root of all that we do. Your role will allow you to provide personalized service to our customer base. Every day will bring new and exciting challenges on the job.
**Job Description**:

- Own and drive to satisfaction on customer issues via chat, ticketing and phone calls
- Strong grammatical, verbal, and written communication skills
- Experience working within the software development or Internet industries
- Experience in networking and VXLAN technologies
- Experience with different cloud models like IaaS, PaaS & SaaS
- Experience with Docker, Kubernetes
- Knowledge of the cloud: AWS/ VMware/ Azure/ Openstack
- Hands-on software and hardware troubleshooting experience
- Supporting the operations and maintenance of the VMware virtual and Bare Metal infrastructure
- Leverage your day-to-day experiences to provide the voice of the customer to our internal teams
- Execute on service restoration and critical event procedures
- Write tutorials, how-to videos, and other technical articles for the Lumen Cloud customer community
- Challenge and lead the charge to stabilize and optimize the environment
- Drive process improvements within the team and the larger organization as a whole
- Develop tools and automation for your team and others using modern coding platforms and techniques
- Contribute to shared software and services used internally and publicly
- Architect and deploy distributed systems for custom or purchased software and services
- Requires limited direction and guidance with most tasks.

Preferred Qualifications:

- Passionate about providing high-quality customer experiences and learning new technologies
- Demonstrated expertise in systems administration (Linux/Window)
- Understanding of all networking layers, TCP/IPv4, v6
- Strong understanding of routers, switches, and firewalls (JunOS a plus)
- Demonstrated expertise in enterprise network administration and troubleshooting/analysis (DNS, IPsec VPN, BGP, Load Balancing)
- Proven expertise in virtualization (VMWare preferred)
- Familiarity with 1+ languages like PowerShell, Bash, JavaScript, Java, C#, Go or Python
- Familiarity with popular stacks, frameworks, and tech, like MEAN, ELK, Couchbase, SQL, Nginx, React, NUnit, Jenkins and Ansible
- Experience on an agile team using version control (GitHub, TFS), pair-programming, TDD, and code reviews
- Open to working shifts (Sunday-Thursday, or Tues-Saturday) with occasional on-call duties
- At least 9 years relevant experience
- Degree in Computer Science, IT, Information System or Electronics Engineering

Requisition #: 264142

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
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