Global Quality Manager

**Position Description**:
The Global Quality Manager leads the Miraclon’s quality team with implementation of company-wide operations procedures and processes to support the overall quality assurance plan. This role supports Quality improvement throughout the operations process with a focus on manufacturing and supply chain with the goal of total customer satisfaction. Participate as cross-functional team member within assigned goal-oriented team responsibility. All factories’ quality managers will report into this position. This position will be based in Oakdale, Minnesota, USA and reports to the Chief Operating Officer.

**Responsibilities**:

- Establish and maintain a Global Quality Management System based on regulations and industry best practices by evaluating the effectiveness of existing programs, policies, and procedures to ensure finished products are meeting quality specifications and standards through senior management reviews and monthly quality metrics.
- Develop and execute strategic initiatives for continuous improvement of quality system.
- Oversee and be responsible for processes within the quality system including but not limited to complaints, change control, deviations, and product/production investigations. This includes process design, SOP ownership, monitoring for compliance, continuous improvement activities, establishing & monitoring key performance indicators for management review, and day-to-day operations for the specified quality system processes.
- Assist in new product development to establish quality standards, customer defined quality, supplier base and manufacturing capabilities are established prior to initial production.
- Analyze customer complaints and facilitate corrective actions and report back to the customer-facing team.
- Ensure that Quality Assurance personnel are trained to perform their duties effectively and efficiently to meet the quality management system requirements.
- Report and improve the status and metrics of Miraclon quality and drive continuous improvement.
- Participate in internal and process audits, as directed.
- Organize and monitor internal (factories and distribution centers) and external (vendors/OEM) quality system audits to improve the quality of products and certifications are maintained.
- Coordinate quality calibration activities at all facilities and distribution centers.

**Education, Skills & Experience**:

- Bachelor's Degree in an Engineering discipline or related Science field.
- Relevant certification like ASQ CQE, or Six Sigma certification.
- Minimum 7 years post graduate work in Quality related fields.
- Minimum of 5 years of leadership experience in an ISO certified manufacturing environment with added experience in Japan manufacturing environment.
- Able to work/build relationships with cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals.
- Experience analyzing data to drive product and process solutions.
- Experience leading data-driven projects and communicating the results of analysis and insights to technical and non-technical audiences.
- Comfortable with a rapidly changing and start-up environment with a goal-oriented approach.
- Proven ability to lead, supervise and mentorship.
- Report status and KPI metrics of the quality program.
- Strong communication skills across different organizations and cultures. Prior experience working with Japanese organization will be an added advantage.
- Must be able to travel domestically and internationally.