Head of Campaigns and Operations

Try and Review is looking for a senior leader to manage its Campaign Team and run the Operations. This person will report to the Founding Team of the business and will be responsible for building and maintaining a strong and thriving campaign team. The focus of the Campaign and Ops function is to guarantee client satisfaction through a relentless focus on best-in-class User Generated Content (UGC) campaign execution and operations. The success of the team is measured on overall post-campaign client satisfaction as well as client retention. If you’re obsessed with problem solving, and keeping things running smoothly to ensure efficiency and if you crave for an experience that challenges you day in and day out and exposes you to multiple areas of the business, this job is for you.

The job includes:
**Lead Client Success Team**
- Managing a team of Campaign Managers/Coordinators, who are responsible for the execution of our Try and Review campaigns using our UGC collection best practices and processes.
- Guarantee the attainment of 100% of campaign KPIs agreed with clients within timeline
- Staff planning, allocation and utilization management
- Mentor, coach and help train Campaign Managers/Coordinators to help them grow in their current role as well as assist in career-pathing inside our organization
- Evangelise Try and Review’s vision and positioning on the market

**Drive Smooth Operations**
- Be responsible for the development and continuous improvement of processes, tools and systems to improve the quality of service to clients and optimize workflows
- Contribute to the improvement of product design based on client/market feedback
- Consult with other teams (marketing/sales) to make sure mutual objectives are met in support of client satisfaction
- Be the voice of the clients back to the Founding Team and Sales Team to make sure Try & Review services are always in line with the client/market expectations and needs

**What we are looking for**:

- Skills_
- Proven track record of providing top-notch service to customers/clients/accounts including meeting or exceeding KPIs and objectives
- Minimum five years’ experience managing projects and teams (local and remote)
- Passionate about problem solving and solutions implementation
- Strong analytic background for both internal business analytics and consultation to clients.
- Subject matter expertise in general marketing, digital marketing, CRM, social technologies, eCommerce and/or Web 2.0 technologies.
- Exceptional communication (written and verbal) and interpersonal skills with outstanding command of English for collaboration across interdependent functions/teams and consultation to clients.
- Senior presence, for both internal and client executive interactions with highest degree of initiative, courtesy and professionalism
- Ability to provide critical feedback on new operational protocols and to make suggestions for improvement.
- Passion for people - developing, mentoring, training and up leveling skills
- Personality_
- Strong organizational skills and the ability to multitask/prioritize in a fast paced, dynamic work environment.
- Extremely detailed-oriented, rigorous, sharp, quick and data-driven thinking
- Friendly and empathetic team leader with positive mindset
- Resourceful, assertive, independent, proactive, problem-solver and result-oriented.
- Resilient. Able to withstand or recover quickly from difficult conditions
- Start-up lover and willing to grow with the same company

**Nice to have**:

- Experience utilizing any project Management Software, Zendesk, Google sheet and slides, Hubspot + any tools in support of customer analysis, tracking and interactions

**Salary**: S$6,500 to S$9,000 based on experience