Manager, Strategic Communications

8 hours ago

Singapore NCS National Council of Social Service Full time

Provide strategic counsel to internal teams on key messages and narratives aligned with NCSS’ priority areas, to ensure clear and consistent messaging to key stakeholders for greater awareness of NCSS initiatives, events and programmes that support the social service sector
- Plan and engage media to promote greater public awareness and acquire positive mindshare for the work of NCSS and the sector
- Drive communication research and data analytics to refine communication plans and messages for stakeholder groups
- Manage external agencies and vendors while effectively maintaining and tracking budget utilisation

**Key Responsibilities and Activities**

1. Provide strategic counsel and insights from available data and research findings to NCSS business groups to refine key messages and narratives aligned with NCSS’ priority areas, and ensure clear and consistent messaging to key stakeholders for greater awareness of NCSS initiatives, events and programmes that support the social service sector.

2. Support NCSS business groups to meet their communication objectives by working with them on integrated communication and engagement plans for key initiatives and programmes and monitor their timely implementation.

3. Enable coordinated and timely communications across NCSS to key stakeholders with relevant data sources like the OneNCSS Comms Grid and resources like the Annual Report.

4. Review and update NCSS’ Message House and coordinate with the internal team to refresh the brand strategy of NCSS and its sub-brands, and work with MSF and other stakeholders to propose narratives and key messages on strategic issues.

5. Develop media engagement strategies and foster media relationships to pitch stories to the media to promote greater public awareness for NCSS’ work.

6. Drive initiatives to promote NCSS thought leadership and influence stakeholders in social services and social issues, as well as initiatives that build communication capabilities internally.

7. Lead projects and assignments as and when needed. Perform duties that may be assigned from time to time.

**Personal Competencies**:

- Excellent strategic thinking, analytical and conceptualisation abilities
- Excellent written and verbal communication skills
- Able to multi-task and manage priorities
- Adaptable and enjoys working with people
- Self-motivated and driven

**Skills & Knowledge**:

- Communications Strategy
- Messaging Framing & Delivery
- Data Analytics & Research
- Excellent copywriting/editing and communication skills
- Experience in stakeholder management
- Good presentation skills

**Experience**:
3 to 5 years of experience in media engagement, strategic communications and/or communications research

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