Manager, Strategic Communications

Join to apply for the Mgr, Strategic Communications role at Income Insurance Limited Overview Mgr, Strategic Communications – lead and coordinate strategic communications initiatives, manage media relations, internal communications, content creation, and crisis communications support in alignment with the Head of Strategic Communications. Responsibilities Implement communication plans and campaigns that are aligned with the Head of Strategic Communications. Draft, edit and distribute press releases, speeches, policyholders and shareholders communications, social media posts and intranet content. Ensure consistency in messaging and brand voice across all communication touchpoints. Media & Stakeholder Engagement: Manage media enquiries and coordinate with members of the press; maintain the media contact database, manage media monitoring, track press coverage and reporting, ensuring timely updates on coverage, sentiment, and emerging issues. Support media engagement, including coordinating interviews, press events and responses to press queries, briefing notes, Q&As and talking points for leadership. Internal Communications: Develop, plan and execute employee and distribution channel communication campaigns (Townhalls, distribution channel events). Partner with HR and business units/functional leads to ensure employees and the distribution channels are informed and aligned with corporate developments, business priorities and company initiatives. Gather employee feedback to improve communication effectiveness. Content Creation & Storytelling: Produce high-quality content for speeches, presentations, social media and corporate marketing collateral; translate complex insurance topics into simple, engaging narratives for different audiences; maintain a content calendar aligned to corporate priorities. Digital & Social Media: Manage corporate and CEO's LinkedIn, ensuring consistent voice, timely updates and proactive engagement; track analytics to measure impact and engagement, as well as to optimise content performance. Issues & Crisis Support: Monitor potential issues and escalate risks to the Head of Strategic Communications; prepare holding statements, forum responses, FAQs and internal updates when needed; review and update the crisis communications playbook in tandem with the Head of Strategic Communications; support crisis simulation exercises and strategic communications as part of actual issues and crisis management. Qualifications Bachelor's degree in Public Relations, Public Affairs, Communications, Journalism, Marketing or related field. 5-7 years in corporate communications, public relations, corporate affairs, media relations, brand management or marketing, preferably within financial services, insurance or a regulated industry. Strong writing, editing and digital content creation skills. Must be conversant in written and spoken English and Chinese/Mandarin. Experience in press relations/managing the press, social media platforms (LinkedIn, podcasts, vodcasts, etc), reputation management, change and stakeholder communications, crisis communication and management. Exposure to sustainability communications is a plus. Core competencies and traits Strategic thinker – ability to align communication with business priorities and the company's strategic direction. Excellence in communication – excellent written, speaking, storytelling and messaging capabilities for diverse audiences; fluent in English and Chinese/Mandarin. Hands-on and execution oriented – able to manage multiple projects effectively. Adept at relationship building – manage diverse internal and external stakeholders to advance communication objectives. Adaptable and resilient – works well under pressure and tight deadlines; capable in crises management. Empathetic – sensitive to diverse stakeholder needs and perspectives, including sustainability and inclusion contexts. A Self-starter – quick, thoughtful response to changing priorities in a fast-paced environment. Has strong business acumen – understand broader business context to support strategic communication decisions. Collaborative team player – works across cross-functional teams. Meticulous and creative – keen eye for detail and delivery of high-quality work. Employment details Seniority level: Not Applicable Employment type: Full-time Job function: Marketing, Public Relations, and Writing/Editing Industries: Insurance Referrals increase your chances of interviewing at Income Insurance Limited by 2x #J-18808-Ljbffr