Payment Operations Tooling Excellence Product Specialist

We are looking for a Product Specialist to join one of our Central teams focused on Tooling Excellence.

This role offers an exciting opportunity to drive impactful projects that improve processes and tools, delivering measurable results for our operations and customers. If you enjoy solving complex problems, collaborating across teams, and turning data-driven insights into actionable improvements, we’d love to hear from you

In this role, you'll add to Wise mission by:

- Deliver Process and Tooling Improvements: Lead medium-sized projects from start to finish, including scoping problems, planning timelines, collaborating with teams, and ensuring timely delivery of solutions.
- Optimize Processes: Identify inefficiencies in current processes, propose solutions based on data and feedback, and design improvements to increase team efficiency.
- Use Data to Drive Decisions: Analyze performance metrics and trends to monitor project success, identify risks, and provide updates to stakeholders.
- Collaborate Across Teams: Work closely with product, engineering, and operations teams to implement new tools or enhance existing ones, ensuring alignment with company goals.
- Support Stakeholders: Translate customer and team needs into actionable requirements, helping operational teams execute solutions that reduce manual work and improve the user experience.
- Manage Risks: Partner with risk teams to ensure compliance and mitigate potential challenges related to tools and processes.
- Communicate Effectively: Share updates, present results, and maintain alignment with internal and external stakeholders throughout project lifecycles.
- Mentor Team Members: Contribute to the development of peers and junior team members through knowledge sharing and guidance.

We’re looking for someone who brings:

- Product Sense: Strong understanding of user needs, with the ability to design and improve processes and tools that enhance the customer experience while meeting business objectives.
- Project Management: Proven experience managing projects end-to-end, including scoping, planning, and stakeholder coordination.
- Analytical Skills: Proficiency in SQL and data tools to set KPIs, track progress, and measure outcomes.
- Problem-Solving: Strong ability to break down complex challenges into actionable solutions aligned with business goals.
- Stakeholder Engagement: Excellent communication skills to influence, align, and collaborate across diverse teams.
- Process Design: Experience optimizing workflows and tools to enhance efficiency and user experience.
- Ownership: Proactive in driving initiatives and taking accountability for results.
- Adaptability: Resilience in navigating change and adjusting priorities in a dynamic environment.
- Team Collaboration: Experience mentoring or supporting team members to foster growth and knowledge sharing.

Additional information:

- This role is only open to Singapore citizens and PRs only - no sponsored visas
- You should have 3-5 years of relevant working experience

Why Join Us?

This is a unique opportunity to make a tangible impact on processes, tools, and customer experiences while developing your skills in a collaborative, innovative, and fast-paced environment.

Additional Information

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For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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