Director, External

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Function Summary**

Our vision is to make Visa University the place everyone everywhere goes to learn about payments. We are looking for innovative intrapreneurs who are passionate about payments and the impact educating others about the industry and Visa’s place in it can have on individuals, businesses and economies globally.

At Visa University we believe clients should learn about payments from the people who know payments best.

**What an External Learning Consultant does at Visa**:
The _External Learning Consultant_ will play a crucial role in partnering with client facing sales teams to sell learning solutions to clients in Asia Pacific (AP).

This role will report into the AP regional CLO with a dotted line into the Global Head of Business Development of Visa University.

**Why this is important to Visa**

Visa is committed to excel with its partners and provide value-added-services to its clients. Visa University plays a critical role in this commitment by providing deep digital payments knowledge and thought leadership to our clients, to help them grow their businesses.

**Key Responsibilities**

**Selling**
- Be the primary contact for AP leaders and client facing sales teams on client training
- Develop and manage the sales pipeline to ensure revenue and profit targets will be met
- Work with sales teams to identify opportunities to sell private training to clients. Develop proposals that meet the needs of our clients, execute contracts and ensure seamless delivery of training programs (with help from delivery excellence)
- Work with sales teams to fill seats to the AP open enrollment calendar which you will develop and implement to meet the learning needs of AP clients.
- Identify new business opportunities within AP (e.g new client groups, new distribution channels, portfolio conversions from Mastercard by partnering with BD sales teams)
- Identify new and renewing contracts where there is an opportunity to include client incentives for learning into the partnership agreement

**P&L Management**
- Develop the regional client training revenue and expense plan for AP
- Manage and report against monthly, quarterly and annual scorecard metrics including revenue, margin, payment method (including client incentives), client and learner penetration
- Monitor AP client incentive levels and work closely with sales teams and account owners to ensure clients are utilizing value added services

**Marketing**
- Partner with marketing to deliver regionally appropriate marketing messages and campaigns to clients
- Market Visa University by presenting internally to sales teams and other internal stakeholders to socialize products and services
- Market Visa University by presenting to clients to socialize products and services
- Leverage regional marketing resources when/if available to drive awareness and sales for
- Ensure regional client distribution lists are up to date, with help from sales teams

**Learning Champion**
- Serve as a Subject Matter Expert (SME) on VU’s product catalogue and learning roadmap to ensure the learning needs of AP clients are considered and incorporated
- Be a champion of Visa’s learning culture and values and help cultivate these across AP with internal sales stakeholders and with clients

**Client Training Experience**
- Partner with Delivery Directors and Delivery Excellence team to ensure seamless execution of all client training, specifically for private engagements.
- Monitor client feedback from training to influence curriculum roadmap and modifications to training delivery.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

**Qualifications**:
Role Requirements:

- Bachelor’s degree in Business or Learning and Development or equivalent experience
- 10+ years’ experience in learning, consulting, sales or business development

oExperience in the payments