System Engineer
10 hours ago
**The Company**:
A multinational information technology and electronics company.
**The Role**:
As a Systems Engineer (AMHS), you will be responsible for the following:
- Perform system maintenance and provide technical support.
- Identify and escalate priority issues as per specifications, process service requests and redirect problems to appropriate resources.
- Provide support on documentation including procedural documentation.
- Advise customers regarding the product's proper use and address specific user issues.
- Act as a liaison between customers and Tier 2 support regarding problem escalation.
- Support with technical issue resolution via E-Mail and phone.
- Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions.
- Carry out health checks and monitor availability and functionality of the systems.
- Provide operational support to system infrastructure.
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