System Support Assistant
5 hours ago
**Job Scope for System Support Assistant** System Support Assistant for accounting systems is essential for delivering excellent customer service, addressing initial technical inquiries, and setting the foundation for positive customer relationships. **Handling Pre-Sales Technical Support**: Assist potential customers by providing technical information about products or services, answering their initial inquiries, and helping them understand the features and benefits of the offerings. **Conduct System Demos**: Demonstrate the organization's products or services to potential customers, highlighting their functionalities and capabilities. This involves showcasing how the system works and addressing any preliminary questions. **Post Sales System Implementation and Deliveries**: Assist in the implementation and deployment of systems after a sale has been made. Ensure that the products or services are set up correctly and functioning as expected for the customer. **Provide First-Level Support Assistance to Customers**: Serve as the initial point of contact for customers who have technical questions, issues, or concerns. Record Customer Usage Questions and Technical Issues in Logs **Direct Unresolved Issues to Next Level of Support**: If a technical issue is beyond the scope of Level 2 support or requires more in-depth technical knowledge, escalate the issue to higher-level support personnel or specialized teams, ensuring that the customer's concern is properly addressed. **Customer Communication**: Maintain effective and professional communication with customers. Keep them informed about the status of their inquiries, provide updates on issue resolution progress, and ensure a positive customer experience. **Collaboration**: Work closely with other teams within the organization, such as Level 3 support, to collaborate on issue resolution and ensure seamless customer support. **Documentation**: Document all interactions, solutions, and troubleshooting steps taken with customers. This documentation helps create a knowledge base that can be used for future reference and training purposes. **Feedback Loop**: Provide feedback to the product development and engineering teams based on common customer issues, suggestions, or improvements that could enhance the product or service. **Continuous Learning**: Stay updated on product updates, new features, and industry trends to provide accurate and up-to-date information to customers. **5-Day Work Week**: A standard 5-day work week, Monday through Friday, with regular office hours. However, the specific working hours may vary depending on the organization's policies and requirements. **Requirements**: - Strong communication skills - Able to work independently - Cooperative and supportive team member - Friendly, positive and solution-oriented disposition **Qualifications and Experience** - "O" level or equivalent - Minimum 1 year of working experience preferred - Customer Service experience preferred - Knowledge and experience with Accounting software would be an advantage - Immediate availability preferred
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Therapy Support Associate
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Therapy Support Associate
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Singapore Stroke Support Station Full timeOur Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment. Clinical Duties Carry out prescribed therapeutic...
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Therapy Support Associate
1 week ago
Singapore STROKE SUPPORT STATION Full time $40,000 - $60,000 per yearOur Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment. Clinical Duties Carry out prescribed...
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Singapore National University Health System Full timeSenior Assistant Manager/Manager, Operations, Regional Health System Office Join to apply for the Senior Assistant Manager/Manager, Operations, Regional Health System Office role at National University Health System Senior Assistant Manager/Manager, Operations, Regional Health System Office Join to apply for the Senior Assistant Manager/Manager, Operations,...
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Singapore National University Health System Full timeAssistant Manager/Senior Executive, Operations, Regional Health System Office Join to apply for the Assistant Manager/Senior Executive, Operations, Regional Health System Office role at National University Health System . Overview Support the operations of the Community Care Team in the assigned area to improve health and anchor care in the community. Job...
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Therapy Support Associate
14 hours ago
Singapore Stroke Support Station Ltd Full timeOverview Our Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment. Clinical Duties Carry out prescribed...
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Singapore National University Health System Full timeDescription Senior Executive Assistant, Zone Operations, RHSO (6 months contract) Join to apply for the Senior Executive Assistant, Zone Operations, RHSO (6 months contract) role at National University Health System Senior Executive Assistant, Zone Operations, RHSO (6 months contract) 1 week ago Be among the first 25 applicants Join to apply for the Senior...
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IT and System Support
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Singapore Page Personnel Full timeOpportunity to join an international law firm - Great team and collaborative environment **About Our Client**: Our client is an international law firm providing legal and compliance services to financial institutions and capital markets. - Conduct basic maintenance, updates, and repairs on hardware. arrange for the replacement or repair of defective goods...
