Service Recovery Associate

6 days ago


Singapore Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

The Service Recovery Data Insights Associate is able to lead his/her team to provide support for projects/initiatives, and ensure critical codes and queries are maintained.

He/She is able to lead the team to use data to spot process gaps and trends, and present the necessary visualizations with relevant story-telling techniques to be able to get the necessary stakeholder support and buy-ins for action plans.

**Responsibilities**:

- Preparing of weekly Recovery Digest reports.
- Preparing of monthly Recovery Digest reports.
- Drawing insights from the above reports as to trends, causes, and possible avenues of improvements and focus.
- Support to draw data, write queries, and provide insights to assist with Recovery and OPEX projects or initiatives.
- Support data related improvement projects and initiatives.

**Requirements**:

- Data Visualization
- SQL
- Data Analytics
- Knowledge in Python, Advanced Excel/Google sheets functions will be an advantage
- Minimum Bachelor's Degree in a related field
- Open to fresh graduates



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