Customer Support Representative

5 days ago

Singapore Carta Full time

Customer Support Representative

**The Company You'll Join**

Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places.

Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables, compensation, and valuations. Carta also supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under administration. Carta's tender offer solutions have returned $14B to shareholders in secondary transactions. Today, Carta's platform manages nearly three trillion dollars in equity globally.

For more information about our offices and culture, check out our Carta careers page.

**The Team You'll Work With**

Our team's mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.

As a Support Analyst, you will have the opportunity to support our product lines including: Cap Table Management and Carta Total Compensation.
**The Problems You'll Solve**

As a support analyst, the responsibilities and duties you can expect include:

- Provide timely and accurate front-line support for all customers
- Proactively follow-up with your clients and stay actively engaged from the day a case is opened
- Keep documentation of client interactions so that you and your teammates can identify and address trends through process improvement
- Become an expert in our security and escalation practices
- Train your clients based on the understanding you have acquired while working with them
- Maintain an in-depth understanding of the software platform as well as all of Carta's business units - Private Markets and Valuations.
- Assist with product development by testing new features and bug fixes as well as surfacing customer feedback
- Contribute to the ongoing learning and success of the team/company by sharing knowledge through mentorship, collaboration, and thorough documentation

**About You**
- Fluent in English with strong written and verbal communication skills
- Experience working in a client facing role, preferably a call-center or similar style work environment
- **Customer Obsessed** : Care deeply and passionately about the customer experience, and is able to maintain customer satisfaction scores even when case volume is high
- **Problem Solver** : Driven to help and solve problems both for your clients and your team
- **Ownership** : Take ownership of problems and enjoy making contributions to process improvements
- **Poised**: Exhibit diplomacy, tact, and poise when communicating with clients or customers
- **Adaptable** : Able to thrive in ambiguous environments and be nimble to changes

**Awards and Acknowledgements**

Companies and funds like Tribe and Pipe build their businesses on Carta. The company has been included on the Forbes World's Best Cloud Companies, Fast Company's Most Innovative list, and Inc.'s Fastest-Growing Private Companies. We've also been recognized as a 2023 Built In Best Place to Work in the U.S., a Muse VIBE Award winner in the Vacation and Time Off category and certified as a Great Place to Work.

Job ID 6055590003

  • Support Representative

    2 weeks ago

    Singapore Braze Customer Engagement Platform Full time

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...

  • Customer Support Representative

    4 days ago

    Singapore OpenSpace Full time

    **Brief summary of role**: Customer Support Representatives are experts in front-line customer support. As a Customer Support Representative, you are expected to have an intensely strong work ethic, positive demeanor, and strong organizational skills. You'll listen, guide, train and support our customers to the best possible outcome quickly with every...

  • Customer Support Representative

    7 days ago

    Singapore Vista Musical Instruments Full time

    Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Teisco, Harmony, Heritage Guitars and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division of...

  • Senior Customer Support Representative

    19 hours ago

    Singapore Advanced Energy Industries, Inc. Full time

    POSITION SUMMARYThe Customer Support Representative (CSR) is the initial point of contact for inbound customer needs. Interacting daily with customers via phone, email, and web, the CSR acts as a representative of the customer to the company and use all available resources in order to provide accurate and prompt resolutions to customer issues and an overall...

  • Customer Service

    7 days ago

    Singapore SINGAPORE CAE FLIGHT TRAINING PTE. LTD. Full time

    **About CAE** At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and...

  • Customer Support Representative

    2 weeks ago

    Singapore AES GLOBAL HOLDINGS PTE. LTD. Full time

    *** **RESPONSIBILITIES** - Takes responsibility for fully supporting customer from quote to invoice process. - Coordinates frequently with local and remote Field Sales, Product Marketing, Global Support, Accounting, Engineering, or Operations staff in order to navigate the path to resolution of customer issues and enable a positive customer experience. -...

  • Customer Representative

    2 weeks ago

    Singapore INSURANCE MARKET PTE. LTD. Full time

    **Customer Representative** We are an online e-commerce insurance broker and are looking for an enthusiastic, passionate and happy individual to join us. The role is simple; we need a nice junior customer service representative. One that fits nicely in the team of dedicated professionals we are building and who is interested in growing with us...

  • Customer Service Representative

    4 days ago

    Singapore ALPHA PIONEER MARKETING PTE LTD Full time

    We are seeking a detail-oriented and proactive Customer Service Representative to join our team at Alpha Pioneer Marketing Pte Ltd. You will be responsible for managing sourcing, sales quotation, monitoring shipment, handling customer inquiries, and ensuring the smooth operation of the sales process. Your role will be essential in helping the team meet...

  • Customer Success Representative

    7 days ago

    Singapore YTG Full time

    **Drive Growth. Improve Lives. Deliver Excellence.** Are you passionate about helping customers succeed and building long-lasting relationships? We’re seeking a **Customer Success Representative** to guide clients through their journey, ensuring they feel supported, empowered, and confident every step of the way. **What You’ll Do** - Act as the...

  • Customer Service Representative

    7 days ago

    Singapore TRANSLINER ASIA PACIFIC PTE. LTD. Full time

    We are looking for a responsible Customer Service Officer to coordinate all shipments, fulfill customers’ requirements and sales support. You will represent our company in a professional and ensure exceptionally high standard of service is being delivered to increase our customer satisfaction. **Duties/Responsibilities**: - Prepare import shipment...