Customer Support Representative

5 days ago

Singapore Carta Full time

Customer Support Representative

**The Company You'll Join**

Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places.

Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables, compensation, and valuations. Carta also supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under administration. Carta's tender offer solutions have returned $14B to shareholders in secondary transactions. Today, Carta's platform manages nearly three trillion dollars in equity globally.

For more information about our offices and culture, check out our Carta careers page.

**The Team You'll Work With**

Our team's mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.

As a Support Analyst, you will have the opportunity to support our product lines including: Cap Table Management and Carta Total Compensation.
**The Problems You'll Solve**

As a support analyst, the responsibilities and duties you can expect include:

- Provide timely and accurate front-line support for all customers
- Proactively follow-up with your clients and stay actively engaged from the day a case is opened
- Keep documentation of client interactions so that you and your teammates can identify and address trends through process improvement
- Become an expert in our security and escalation practices
- Train your clients based on the understanding you have acquired while working with them
- Maintain an in-depth understanding of the software platform as well as all of Carta's business units - Private Markets and Valuations.
- Assist with product development by testing new features and bug fixes as well as surfacing customer feedback
- Contribute to the ongoing learning and success of the team/company by sharing knowledge through mentorship, collaboration, and thorough documentation

**About You**
- Fluent in English with strong written and verbal communication skills
- Experience working in a client facing role, preferably a call-center or similar style work environment
- **Customer Obsessed** : Care deeply and passionately about the customer experience, and is able to maintain customer satisfaction scores even when case volume is high
- **Problem Solver** : Driven to help and solve problems both for your clients and your team
- **Ownership** : Take ownership of problems and enjoy making contributions to process improvements
- **Poised**: Exhibit diplomacy, tact, and poise when communicating with clients or customers
- **Adaptable** : Able to thrive in ambiguous environments and be nimble to changes

**Awards and Acknowledgements**

Companies and funds like Tribe and Pipe build their businesses on Carta. The company has been included on the Forbes World's Best Cloud Companies, Fast Company's Most Innovative list, and Inc.'s Fastest-Growing Private Companies. We've also been recognized as a 2023 Built In Best Place to Work in the U.S., a Muse VIBE Award winner in the Vacation and Time Off category and certified as a Great Place to Work.

Job ID 6055590003

  • Customer Support Representative

    2 weeks ago

    Singapore Extron Full time

    **Office**:Extron Asia **Location**:Singapore **Department**:Sales CUSTOMER SUPPORT REPRESENTATIVE **Responsibilities**: - Provide Excellent Customer Service - Issue quotations through CRM - Enter customer orders accurately into Avante System - Monitors stocks availability and liaise with customers and ensure shipment of orders as scheduled - Generates...

  • Customer Support Representative

    7 days ago

    Singapore Vista Musical Instruments Full time

    Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Teisco, Harmony, Heritage Guitars and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division of...

  • Customer Support Representative

    5 days ago

    Singapore CAE Full time

    **Role and Responsibilities** **About CAE** At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and...

  • Customer Support Representative

    1 week ago

    Singapore Idexx Full time

    Customer Support Representative page is loaded## Customer Support Representativelocations: Singaporetime type: Full timeposted on: Heute ausgeschriebenjob requisition id: J- JOB SUMMARYPerforming variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding...

  • Customer Support Representative

    6 days ago

    Singapore IDEXX GmbH Full time

    Customer Support Representative page is loaded## Customer Support Representativelocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: J- JOB SUMMARYPerforming variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to...

  • Customer Representative

    2 days ago

    Singapore Newspaper WordPress Full time

    Job Vacancy: Customer Representative – IHC (International Holding Company), UAE / Urgent jobs in UAE Company: IHC (International Holding Company)Location: 13 Al Halawi St, Al Muntazah, Ministries Complex, Abu Dhabi, UAE Position: Customer Representative / Urgent jobs in UAE Employment Type: Full-Time Salary: AED 5,000 – 7,000/month (based on...

  • Customer Support Representative

    3 days ago

    Singapore Pole Star Global Full time

    We are looking for a Customer Support Representative who speaks Mandarin and English to join our ASPAC team. The aim is to provide customers and distributors with excellent customer support at all times. This primarily relates to training on Pole Star products and giving assistance on all variety of queries as required. The role also includes the...

  • Customer Success Representative

    5 days ago

    Singapore Plato Medical Full time

    Do you love teaching and learning systems in detail? Do you love gadgets and desire to share your appreciation of technology with other people? Plato is a Southeast Asian clinic's operating system, helping clinics automate the work of one team member at their practice. Plato supports more than 2300 healthcare providers in automating the work of one person...

  • Customer Representative

    2 weeks ago

    Singapore INSURANCE MARKET PTE. LTD. Full time

    **Customer Representative** We are an online e-commerce insurance broker and are looking for an enthusiastic, passionate and happy individual to join us. The role is simple; we need a nice junior customer service representative. One that fits nicely in the team of dedicated professionals we are building and who is interested in growing with us...

  • Customer Service

    7 days ago

    Singapore SINGAPORE CAE FLIGHT TRAINING PTE. LTD. Full time

    **About CAE** At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and...