Customer Success Executive

2 weeks ago

Tampines, Singapore Manna Pot Catering Full time

Are you an outgoing individual that is seeking an opportunity in sales and customer success and most importantly a job with progression to fulfill your long-term career goals? We know you will be a great fit for our company, and we are looking forward to what you contribute. With six brands under our company, open the door to opportunities for your career growth Manna Pot Catering functions as a high performing and energetic team, filled with zeal and excitement. We create a workplace you love, & not a work day when doing things you love You will play a key role in delivering a human support experience to our clients, through excellent communication. If you are full of passion and are looking for a platform to unleash your potential, we are waiting for you to join us at Manna Pot Catering

**Company Overview**:
Founded in 2002, Manna Pot Catering is a one-stop event solution providing halal catering services and serving up a diverse range of food from local delights to contemporary canapes. We specialize in weddings, corporate events and private celebrations. Our sister companies include Divine Artisan - an artisanal bakery providing signature bakes and pastries, Flora Artisan - a floral and styling company, Manna Weddings - a wedding planner, providing a wide array of services to make your event perfect

**Responsibilities**:

- Ability to work with míniman supervision in a fast-paced environment
- Perform and secure sales leads and business opportunities to increase catering sales
- To understand fully, catering menu selections and promotions to make appropriate recommendations and offer advice to meet client’s needs for the event
- Familiar with Manna Pot Catering’s sales ordering policies

To develop & foster close and positive rapport with the clients and to create an overall memorable experience for clients
- Prepare sales quotations, proposals and catering confirmations prior to deadline.
- Coordination of the booking of catering events and manage key events
- Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary
- Liaise and coordinate with Kitchen and Operations Departments and ensure timely delivery for all orders
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business.

**Job Requirements**:

- Excellent customer service and able to interact well with clients
- Strong analytical, communication and interpersonal skills as need to communicate across levels
- Strong team player with the ability to build rapport and maintain collaborative working relationships
- At least 1 Year(s) of working experience in the - sales experience in any of the related field - Catering Food & Beverage / Restaurant / Wedding
- Preferably Junior Executive specialized in Sales - Corporate or equivalent.
- Passionate about F&B industry
- Experience in F&B sales preferred and considered an advantage
- Fresh Graduates are welcome to apply.

**Job Types**: Full-time, Fresh graduate

**Salary**: $2,500.00 - $3,500.00 per month

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Work Location: One location

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