Customer Support Specialist
1 week ago
Overview:
**WHAT YOU DO AT AMD CHANGES EVERYTHING**
We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.
AMD together we advance_
**Responsibilities**:
**THE ROLE**:
Supply assurance responsibilities include review and analysis of customer/distributor forecasts, monitoring new products orders for seamless transition into volume production, review customer/distributor backlog and expedite requests, cross functional engagement with planning and logistics teams, and identifying action to drive improved delivery performance.
The success of this roles requires quick prioritization of key initiatives and ability to operate independently for most assigned tasks. Individual may also need to support any customer operations related activities and projects as assigned.
**THE PERSON**:
Motivated individual who enjoys working in a team to contribute to the overall success of the organization. Keen to learn and quick to adapt to a dynamic business environment.
**KEY RESPONSIBILITIES**:
- Acts as the Voice of the Customer/Distributor to internal Operations stakeholders
- Actively works with both internal and external stakeholders to meet customer’s supply needs
- Analyzes forecast and demand data to ensure Customer Supply assurance
- Provide support to the development, maintenance, and continuous improvement of all customer fulfillment areas, including customer forecast, program management, order management and key customer management
- Collaboration with stakeholders to drive innovative solutions to improve delivery performance and overall customer experience
- Effective attainment of key metrics (KPIs)
- Cross regional/functional engagement to share best practices and project management to drive continuous improvement on processes and policies to improve organizational performance
- Staying informed about industry trends and competition
**PREFERRED EXPERIENCE**:
- 1-3 years’ experience desired in Supply Chain operations
- Strong business acumen, effective verbal, and written communication skills.
- Ability to develop and execute multiple strategic priorities and approaches through strategic thinking and problem solving skills to meet objectives & deliver results
- Proactive and demonstrated success in collaborating with customers to resolve issues and develop solid business relationships
- Proficiency with MS Office suite: Excel/PowerPoint/Visio and database reporting tools (SQL, OBIEE, etc.), familiarity with Oracle/SAP is preferred
**ACADEMIC CREDENTIALS**:
- A bachelor’s degree, B.S. in Business or related discipline, Supply Chain/ Operations preferred
**LOCATION**:
Singapore
**#LI-LL1**
**#LI-HYBRID**
Qualifications:
- Benefits offered are described: _AMD benefits at a glance
_._
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