
Call Centre Team Leader
9 hours ago
**Responsibilities**:
- Assist the Operations Manager in managing the operations of the call centre
- Monitor team adherence and quality performance against targets
- Collaborate closely with the Service Quality Executive to breach any gaps in training and improve performance quality
- Manage and resolve any escalated cases or disputes, ensuring that appropriate and timely escalations are made to client(s) as and when is required
- Manage and resolve any internal problems or conflicts at the first level in the workplace before any escalation to the Operations Manager
- Ensure all other SOPs and protocols are diligently and correctly carried out
- Work with other departments as and when is required to ensure that team operations can continue smoothly and cohesively across the organisation
- Any other ad-hoc tasks that may be assigned by the Company
**Requirements**:
- A Level and above
- Proficient in typing
- Able to multitask
- Able to commit to office hours desk-bound (8.30am to 5.30pm from Mondays to Fridays)
- Able to commit 44-hours of work a week
- Open to be moved to shift work (details will be discussed during the interview)
**Additional Information**:
- Commencement date is 24 February 2025
- Monthly basic salary ranges from $3,000 to $3,200
- Incentives provided for good performance
- Training is provided, may be conducted at a secondary location i.e Henderson, client premise (TBA)
- 12 weeks probation
- Workplace location is close proximity to Macpherson and Ubi MRT station
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