Consultant, Insights and Planning

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

At TikTok, our people are humble, intelligent, compassionate, and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make an impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As our international organization expands rapidly and becomes more complex, the Enablement team identifies strategic priorities, opportunities, pain points, and provides insights and revolutionary solutions; so that we build better efficiency and consistency into the organization and promote global synergy under localized decision-making.

What will I be doing?
- Analyze community ecosystems and external perceptions with global perspectives, collect and analyze industry/survey data, user data and proprietary data to test, support and improve decision-making in global safety operations;
- Deep dive into the trust & safety industry landscape, conduct quantitative and qualitative analysis that lead to action items for the team to be industry-leading;
- Identify emerging trends within the trust & safety industry and pioneer in driving changes to make our organization future-ready; design long-term strategic roadmap and define Northstar metrics to track performance and set directions;
- Be the strategic partner of key ByteDance and TikTok leaders, support them on critical initiatives; maintain strong partnerships with key business functions, facilitate efficient and effective cross-department and cross-country communication and collaboration;
- Consistently run methodology updates and knowledge base enrichment, and aid in the empowerment of the team.

**Qualifications**:
What should I bring with me?
- 3-7 years of experience in content strategy, safety strategy or consulting, or equivalent experience in high-growth organization; experience in strategy planning, and management consulting for internet products/services is a plus;
- Sensitive to issues regarding content ecosystem and can see the big-picture; deep knowledge of short-form video/social products, capable and willing to learn about the development potentials as well as bottlenecks of product and operation;
- Analytical skills enabling to leverage data to identify challenges and solutions;
- Self-driven team player with a strong sense of ownership, and good project management skills; able to adapt to flexible working hours;
- Excellent communicator, with a curiosity for cultural nuances;
- Passion for a career in a tech firm with product lines in UGC content, entertainment, and social media.

Trust & Safety is committed to the well-being of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental well-being throughout each employee's journey with us. We believe that well-being is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centered, innovative, and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.