Fraud Management Specialist Sg

**Responsibilities:
Strategy and Planning
- Ensure close monitoring of fraud alerts by iCIMB (outsourced service provider) in accordance to established SOP/processes & procedures, avoid fraud losses and ensure timely follow-up actions are taken to mitigate losses.
- Performs Fraud Monitoring, Detection & Investigations with relevant stakeholders eg iCIMB/Non Retail Financial Risk (NFRM)/ Customer Experience Team (CXM) etc., and assist with the response to customers who has reported the Fraud/Mules/Scam incident.
- Escalates cases with defined escalation criteria to Fraud Risk Management, Singapore to determine if cases should be escalated to Group Corporate Assurance for further investigation.
- Take reasonable measures to recover financial losses and perform corrective actions based on recommendations and investigation report.
- Responsible for periodic and monthly reporting and dashboard as required by Fraud Risk Management Singapore as well as Group.
- Ensure all investigations are completed within the timeline set out in Group Fraud Risk Policy & Procedures.
- Act as key liaison for CBGS Fraud Point-of-Contacts which will be all the DCOROs. Ensure the timely escalations by CBGS DCORO of all Fraud Investigation Preliminary Assessment Report to Fraud Risk Management, SG.
- Work closely with relevant stakeholders (eg Compliance, Legal and Fraud Risk Management on institutionalizing strategies of the applicable procedures and policies relating to Fraud and Mules/Scam Management for CBGS.
- Prepare and attend to Fidrec adjudication with relevant stakeholders, if necessary.
- Evaluate all CBGS Fraud & Mules/Scam cases to identify recurring fraud patterns any gaps. Suggest improvements and work with DCOROs and relevant stakeholders on process change, if necessary.
- Regular evaluation and review of existing Fraud rules and ensure efficiency in detection of credit card fraud transactions and online Clicks monitoring rules.
- Perform gap analysis on current controls to ensure sufficient mitigating controls are in place. Keep abreast of industry best practices, advisories, consultation papers and consider for adoption within CBGS.

Business Performance and Management
- Develop and ensure the Fraud Risk Management framework is effectively embedded and a sound fraud risk awareness culture within CBGS.
- Credit card fraud losses are recoverable and actual losses are within acceptable levels.
- Outsourcing vendors are compliant with requirements set by Outsourcing committee /SLA requirements set by CIMB.
- Act quickly and decisively when any risk and control weakness becomes apparent during investigations and ensure these are addressed within an appropriate timeframe and escalated to the relevant stakeholders.
- To develop and ensure improvement of the operational efficiency and effectiveness of fraud management procedures and processes for CBGS.
- Ensure all audit reviews relating to Fraud/Scams obtain a satisfactory result. Facilitate in identifying a new and effective Fraud/Scam monitoring system with relevant stakeholders as per management direction.

People Management
- Work closely with Fraud Management Team Lead, internal and external stakeholders by building strong rapport with them.
- Develop a collaborative relationship with regulators, SPF, Anti-Scam Centre, peer banks and fraud risk industry forums to help detect and mitigate fraud. Team player.

Regulatory Compliance
- Develop processes which have controls in place ensuring compliant to all regulatory requirements Ensure all set sales processes and procedures comply with internal, group and relevant regulatory guidelines.
- Responsible for all CBGS audits relating to Fraud/Mules/Scam matters as well as regulator’s queries. Execute plans ensuring implementation of Bank’s risk management/compliance policies and framework for the Consumer Banking division.

**Requirements:
**Qualifications**:
Degree/Diploma

Professional Qualification and/or Regulatory, Licensing Requirements

Technical & Regulatory Knowledge relating to Fraud & Scams

Relevant Work Experience
- At least 5-10 years of relevant investigative experience in fraud risk and scams related areas will be preferred Strong relationships with Law Enforcement Agencies will be a plus point

Technical/Functional Skills
- Familiar with relevant Regulatory Acts/Notices/Advisories/
- Strong analytical skill and eye for detail
- Good communication and interpersonal skills
- Independent, versatile and able to perform under pressure
- Knowledge of Consumer Banking business practices, processes and procedures
- Proficient in MS Word, Excel, PowerPoint & Fraud systems
- Analytical skills in data interpretation
- Investigation skill & reports preparation
- Visa/MasterCard Rules and Regulations including chargeback process
- Complaint Management matters on fraud and authorizations areas
- Proven track record of managing complex investigations with excellent analytical, problem-solving & risk mitigation Strong