Fraud Specialist 24x7 Operations
3 days ago
Fraud Specialist 24x7 Operations
This is a 12 months contract assigned to our client
Work Location: To be confirmed
Salary Range : $3,500-$5,000
Shift timeslot for now
3pm - 12am
12am to 9am
11pm
- 8am
Monday - Sunday
Monthly night shift allowance
Note: This is an IT Role
**Job Description**:
1. This role works closely, in a 24/7 operations and coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for fraudulent activities
2. Assist with developing and implementing Fraud Risk Management Framework and all associated policies and procedures (including risk metrics/ monitors) and ensure they are effectively embedded
3. Follow up and analyze abnormal transactions activity on customers' account.
4. Manage customer's expectation and explain to customer on suspected scam activities.
5. Coordinate and support detection, investigation and mitigation. Understand when to escalate events and to whom
6. Be responsible for incident triage, response and escalation
7. Be responsible for both reactive and proactive security investigations
8. Assist in statistics collation on the various scams reported to the organisation to submit for monthly management reporting and any others task and assignment by the line manager & management
9. A tertiary degree with 2-3 years' experience in Risk and Fraud Risk Management will be an added value
10. Minimum 3-5 year working experience
11. Has strong analytical skill and well verse in Microsoft Office
12. Willingness to learn on the job
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