Fraud Specialist 24x7 Operations

3 days ago


Singapore ZENITH INFOTECH (S) PTE LTD. Full time

Fraud Specialist 24x7 Operations

This is a 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $3,500-$5,000

Shift timeslot for now

3pm - 12am

12am to 9am

11pm
- 8am

Monday - Sunday

Monthly night shift allowance

Note: This is an IT Role

**Job Description**:
1. This role works closely, in a 24/7 operations and coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for fraudulent activities

2. Assist with developing and implementing Fraud Risk Management Framework and all associated policies and procedures (including risk metrics/ monitors) and ensure they are effectively embedded

3. Follow up and analyze abnormal transactions activity on customers' account.

4. Manage customer's expectation and explain to customer on suspected scam activities.

5. Coordinate and support detection, investigation and mitigation. Understand when to escalate events and to whom

6. Be responsible for incident triage, response and escalation

7. Be responsible for both reactive and proactive security investigations

8. Assist in statistics collation on the various scams reported to the organisation to submit for monthly management reporting and any others task and assignment by the line manager & management

9. A tertiary degree with 2-3 years' experience in Risk and Fraud Risk Management will be an added value

10. Minimum 3-5 year working experience

11. Has strong analytical skill and well verse in Microsoft Office

12. Willingness to learn on the job



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