Technology Support Analyst
3 days ago
**IT Infrastructure Operations.**
Provide IT support for contact center project.
- Handle Contact Center Agent Portal issues working with the vendor
- Handle BMC related issues working with vendor
- Support agents with issues related to system and access issues related to Agent Portal and BMC, connectivity issues
- Monitoring AWS Connect Contact Center platform
- Generating availability reports for AWS system resources
- Remediating AWS issues
Skills would be
1. AWS IaaS experience
2. AWS Connect experience
3. Configuring, monitoring and remediating Cloud Watch alerts
4. Worked on DynamoDB, Athena and Glue
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