Solution Specialist

Job Function: Technical Delivery Center
- Services Why SoftwareONE?:
The role:

- **
Role Responsibilities**:

- Assisting with account leadership, business development, and managed services teams on our Future Workplace portfolio and how to position and architect our solutions to build customer value and drive revenue growth
- Leadership and delivery teams during architectural design sessions, key customer workshops, implementation project reviews, and end-to-end solution shaping
- Partners and co-owns sales activities at a customer level with the field-based account manager (Business Development Manager [BDM])
- Performance and success measured by GP performance of region and individual accounts. Performance based quarterly incentives will be structured in commission format.
- Analyze & gather business requirement from large & complexity client environment and perform required research and investigation to identify and create thorough, accurate technical solution proposals based on client requirements.
- Responsible for partnering with BDMs and local sales leadership to drive net newbusiness opportunities within the existing regional account base as well as supporting customer acquisition activities as assigned.
- Prepares cost estimates for licensing and product sales as well as professional services (deployment, migration, implementation, workshops, etc.) by studying blueprints, plans, and related customer documents; consulting with other engineers, architects, practice leads and other professional and technical personnel (both internal and external).
- Develop overall solutions including high-level design (e.g.Whiteboarding), statements of work (SOW), service design and bills of materials (BOM).
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.

**Technology Knowledge**
- O365 - SAAS/IAAS/PaaS expertise (Workloads, App Service, data, server-less)
- Deliver O365 productivity Workshops
- Create high and low level design architecture
- O365 suite - Design, plan, install, configure and maintain Enterprise level-based solutions aligned with business needs.
- Deliver POCs and convert them into production delivery Technology (Workplace focus)
- Security Center, OMS and Log Analytics
- In-depth knowledge of Enterprise Mobility and Security suite (EMS E3/E5)
- Active Directory Domain Services (ADDS) and AD Connect / DirSync Services
- Wintel Server, Clustering and Active Directory Certificate Services (ADCS)
- Office 365 / M365: on-premise/hybrid Exchange, Exchange Online, OneDrive for Business, SharePoint, OneDrive for Business, Microsoft Teams, AAD Connect and associated Microsoft Collaboration Services.
- Active Directory Federation Services (ADFS)
- DirSync, Azure AD identity Sync, or Azure Connect
- Office365 Design and Implementation Projects
- Microsoft Teams and voice solutions
- PowerShell Scripting / Graph API
- Exchange Server - 2010, or 2013, 2016
- Understanding of network dependencies, implications & requirements needed for all Office 365 services

What we need to see from you:

- Sales and/or end to end solutioning accountability and track record for a pipeline of $10M+ TCV managed services deals with demonstrable innovation and value creation plus evidence of successful cross and upsell motions.
- Documented successful sales of enterprise-wide advanced end user computing and mobility solutions.
- Service design, integration, implementation/transition and lifecycle management including development of performance metrics spanning operations, experience and business value
- Ability to independently conduct meetings with engineering-level, management-level or executive level customer personnel in regard to positioning sales and solutions.
- Workplace services strategy, organization and operations consultancy knowledge
- Experience of working within a matrixed business spanning consulting and technology services and onshore/nearshore/offshore delivery centers
- Experience in leading, implementing, and deploying innovative go-to-market strategies (all sales and marketing initiatives) across large scale services-based opportunities