Onboarding Specialist

3 days ago

Singapore CMC Markets Singapore Full time

**ROLE AND RESPONSIBILITIES (include but are not limited to)**:

- Take ownership of the new client account opening process, performing KYC reviews and due diligence for individual, corporate, and institutional clients.
- Verify customer identification and documentation to ensure compliance with internal policies and external regulatory requirements.
- Conduct risk assessments to categorize customers into appropriate risk levels.
- Identify and escalate potential red flags, including adverse media, PEP (Politically Exposed Person) status, or unusual activity patterns.
- Ensure compliance with AML, CFT (Counter Financing of Terrorism), and KYC regulations.
- Assist in updating policies and procedures to align with evolving regulatory requirements.
- Collaborate closely with internal teams such as Compliance, Legal, and Risk Management.
- Liaise with external stakeholders as necessary.
- Accurately update new client information in relevant systems (back office, online trading platforms).
- Address internal queries related to customer onboarding and maintenance, emphasizing first-time accuracy.
- Support client-facing teams to deliver a consistently high-quality customer experience.

**KEY SKILLS AND EXPERIENCE**
- Education: Bachelor’s degree in Finance, Business, or a related field (preferred).
- Experience: 2-3 years in KYC and AML onboarding.
- Technical Skills: Proficient in using screening tools for PEP screening and adverse media checks.
- Attention to Detail: Strong focus on accuracy and thoroughness.
- Communication: Excellent verbal and written communication skills.
- Teamwork: Ability to collaborate effectively with team members and key stakeholders across departments.
- Workload Management: Capable of handling high volumes of processing to meet service level agreements.
- Industry Knowledge: Basic understanding of stockbroking back-office processes (advantageous but not essential).
- Process Improvement: Skilled in identifying areas for improvement and communicating requirements to business analysts or development teams.
- Client-Centric Approach: Operates with integrity and a strong client-focused mindset while maintaining regulatory compliance.

**KEY OBJECTIVES/KPIS**
- As per performance review

**COMPETENCIES**
- Communication
- Teamwork
- Customer Focus
- Resilience & Adaptability
- Problem Solving

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