Site IT Support Engineer

6 days ago

Singapore NTT SINGAPORE PTE. LTD. Full time

**Employer**:NTT DATA Singapore Pte. Ltd.

**Work Location**:Woodlands (Client Site - Leading Semiconductor Equipment Manufacturer)

**Employment Type**:12 Months Agency Contract (Renewable)

**About the Role**:
We are seeking a **hands-on Site IT Support Engineer**with experience in VIP/end-user support, SCCM management, and enterprise IT service delivery. You will provide deskside, meeting room, and infrastructure support to ensure smooth IT operations for a global semiconductor equipment manufacturer.

**Key Responsibilities**:

- Provide **VIP deskside support**for senior executives, ensuring timely resolution of issues.
- Troubleshoot laptops, desktops, mobile devices, and peripherals (Windows & macOS).
- Perform device imaging, deployment, and lifecycle management.
- Support meeting room AV/VC equipment, Microsoft Teams Rooms, and conferencing systems.
- Manage printers and MFP devices, including UniFLOW troubleshooting.
- Handle user account management in Microsoft Entra ID (Azure AD) - password reset, MFA, group assignments.
- Administer SCCM for software deployment, patch management, and inventory tracking.
- Manage DHCP IP reservations, network connectivity issues, and basic LAN/Wi-Fi troubleshooting.
- Maintain IT asset records, documentation, and SOPs.
- Coordinate with regional/global IT teams for escalations and project rollouts.
- Adhere to IT security policies, ensuring compliance in all support activities.
- Manage customer expectations, including handling difficult or urgent situations professionally.

**Requirements**:

- Diploma in Infocomm Technology, Computer Science, or related discipline.
- Minimum 2-4 years of IT support experience in an enterprise environment.
- Hands-on experience with **SCCM, Microsoft 365, Windows 10/11, macOS, and printer management**.
- Strong troubleshooting skills for hardware, software, and network issues.
- Familiarity with UniFLOW, BitLocker recovery, and device enrollment processes.
- Experience providing **VIP or senior management IT support**is preferred.
- Excellent communication and interpersonal skills, with the ability to handle high-pressure situations.Knowledge of ITIL processes, SLA management, and KPI tracking is an advantage.

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