Lead - Cib Data Quality Issue Management

Job ID: 27418

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 6 May 2025

**Job Summary**
- Lead and drive end to end Data Quality Issue Management and Resolution across CIB and downstream functions. Partner with business and functions to identify, risk assess, solution and prioritize remediation of data quality issues impacting the business and functions.**Key Responsibilities**

**Strategy**

Awareness and understanding of the Group's and CIB’s business strategy and model as appropriate to data quality and issue management. In particular, the Group’s data strategy and associated programs and processes.**Business**

Identify linkages between data issues arising from the CIB business and the downstream impacts of these data issues. Understand the impact that Data Quality has on the business outcomes in particular ROTE, risk profile and cost targets.**Processes**

Establish a global Issue Management and Resolution process to ensure comprehensive identification, logging, triaging, risk assessment, solutioning and remediation of data quality issues end to end across CIB and supporting functions. Operate this process in a global context, working across global systems and processes, partnering with all impacted stakeholders. Ensure buy-in from all stakeholders to adopt the standard practices required of the process. Establish a mechanism for reporting on progress of issue management, defining and implementing key measurements and metrics. Drive efficiencies in this process by actively seeking feedback from process stakeholders and implementing process improvements. Work with stakeholders to ensure tooling to support the process is fit for purpose and drives process efficiency.**People & Talent**

Lead through example by building appropriate culture and values. Set the appropriate tone and expectations from stakeholders team and work in collaboration with risk and control partners. Ensure adequate training is provided to stakeholders where prevailing issue management processes and tooling are required to be used.

**Skills and Experience**

**Risk Management**Governance**

Provide ongoing oversight and assurance of the issues management processes, leveraging existing governance structures to report issues and breaches of process.- Regulatory & Business Conduct*- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the CIB Issue Management and Resolution process] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *

**Key stakeholders**
- CIB business
- CIB COO teams
- CIO teams
- Chief Data Office
- Compliance
- Risk
- Finance

**Other Responsibilities**
- Wider Data Management and Data Governance activities relevant to the CIB data agenda as required.
- 8+ years of Proven experience within the banking or financial services industry.
- Experience in data quality management
- Strong understanding of data governance frameworks
- Knowledge of Banking processes is essential.
- SME knowledge of at least some functions within the CIB domain
- Manage multiple stakeholder groups including Business Users, Technology, Risk, DDOs and GPOs.
- Act as the gateway for data quality issues entering the CIB domain, confirming ownership and priority
- Understanding of the bank’s change management processes and systems and how to move an issue through all stages
- Drive the remediation of DQ issues through all stages of lifecycle: Capture, prioritization, analysis, solutioning and delivery
- Experience with designing strategic solutions to data issues, in collaboration with technology.
- Good grasp of Project Management
- Strong prioritization and organizing skills matched with the ability to manage stress, time, and change effectively
- Strong problem solving / analytical skills
- Excellent communication skills - oral, written and presentation
- High level of attention to detail with the ability to identify areas of focus for solution design and implementation
- Good presentation, time management, negotiation and influencing skills
- Role Specific Technical Competencies- Business Analysis
- Solution Design and Delivery
- Data Quality Management
- Data Governance
- FM Process and Systems
- Client Data Process and Systems
- Accounting and Risk Concepts
- Stakeholder Management
- Change Management
- Operational Process Change

**About Standard Chartered**
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