Technical Support Specialist
1 week ago
Join HomeSmart.sg, Singapore’s most progressive and energetic smart home company. As a top-level distributor of Aqara and other major smart home brands, we're making homes better with technology.
We’re looking for an tech-enthusiast to join our team as a **Technical Support Specialist**. In this role, you’ll be supporting our clients both online and onsite in their smart home devices, configurations, and set up.
As part of your training, you’ll be equipped with high-tech knowledge in smart homes. We believe in practical experience, which means we also loan (or give, or discount) products to our team members for use in their own homes.
**Responsibilities**:
- Handling and organizing technical support channel, including ticket statuses
- Ensure timely response to clients in accordance with SLA
- Handle returns, exchanges, and warranty
- Conduct diagnostic tests on products
- Create diagnostic procedures, support documents, and frequently-asked-questions and answer templates
- Supporting sales team with technical support for prospective customers
- Onsite visits to customers to troubleshoot and solve problems
- Onsite visits to set up, configure, and maintain customer smart home systems
**Requirements**:
- Minimum ITE or Diploma qualifications in Information Technology or other relevant fields.
- At least 2 years of experience in helpdesk support or related roles.
- Proficient in wireless (Wi-Fi) and wired (Ethernet) networking, with strong understanding of DHCP, DNS, and IP networking protocols.
- Good analytical and problem-solving skills.
- Able to communicate effectively with clients verbally and online.
- Must be able to travel to meet clients at their premises.
- Familiarity, experience, or technical competency with smart home systems a huge bonus - even if it’s your own system at home.
**Others**
- 6 day work week - may require weekend availability
- Role requires flexibility to work at two locations as required:
- Factory at 9 Gul Street 4
- Showroom at 24 Keong Saik Road
- Training provided
- Good learning environment
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: $3,000.00 - $4,000.00 per month
Schedule:
- Weekend availability
Supplemental pay types:
- 13th month salary
Work Location: In person
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