Director of Sales

**Additional Information** Dir-Sales & Marketing-C

**Job Number** 24080073

**Job Category** Sales & Marketing

**Location** Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB DESCRIPTION**

The Director of Sales and Marketing provides oversight to marketing and communication resources for the hotel, and is chiefly responsible for planning, building, and enabling their team to execute on its brand(s) marketing strategy. This leader takes care to ensure his/her team effectively promotes the hotel in traditional, online, and PR channels. This role serves as a key point of connectivity for the global sales strategy and the global brand marketing and ecommerce strategies; balancing the execution of these plans in a way that drives profit for the owners and awareness for the brand.

**DUTIES AND RESPONSIBILITIES**

**Strategic Sales Leadership**
- Manages the property's reactive and proactive sales efforts.
- Executes the sales strategy in order to meet individual booking goals for both self and staff.
- Uses customer insights in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
- Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.
- Researches competitor’s sales team strategies to identify ways to grow occupancy, RevPAR, market share, and drive a healthy mix of sales through digital and voice channels.
- Attends sales strategy meetings to provide input on weekly and overall sales strategy.
- Evaluates and supports participation and account deployment with Global Sales teams.
- Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders, customers, and owners.
- Serves as hotel authority on sales processes and sales contracts.
- Serves as a property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications, eCommerce and other hotel departments as appropriate.
- Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.

**JOB SPECIFICATIONS**

**Educational /Academic Requirements**:Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management or related

**Experience**:6 years’ experience in sales and marketing or related professional area.

**Specific Knowledge & Skills Required**:

- Demonstrated skills in supervising a team
- Lodging sales experience
- Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
- Marketing, communication, public relations, and/or digital marketing experience strongly preferred
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.