Engineer, Remote Support

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
The primary responsibility of the Engineer-Remote Support Networks position is to remotely provide support for network equipment located at customer sites. This position works extensively in the network environment and is responsible for ensuring high availability of all network equipment and. This position requires self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail, responsiveness, collaboration, technical expertise, and business acumen.

**ESSENTIAL FUNCTIONS**:

- This position focuses heavily on Rockwell Automation Communication / Network and Cisco products and technologies. Possess technical expertise for Ethernet infrastructure support and will be instrumental in bridging the industrial and information networking paradigms.
- This position will be responsible for managing and maintaining Cisco Based LAN / WAN equipment. The position will also be responsible for managing the performance of the customers’ network environment via high availability services.
- The position will leverage Security concepts and principles to ensure customers’ networks are operating in a safe and secure manner.
- The position will require an engineer to stay Up-to-date on IT industry understanding, policies and knowledge.
- The position will manage the IP Address spaces and DNS environments for customers’ networks.
- Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the Rockwell Automation representative or customer when the problem is solved.
- Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer. You will update and author Technical Notes and other documentation to inform Rockwell Automation personnel, domestic or international, of solutions to commonly experienced problems, workarounds, installation / configuration practices that create problems, etc. to improve customer satisfaction and acceptance.

**EDUCATION REQUIREMENTS**:

- Have a 4 year college degree in one the following disciplines
- Electrical Engineering
- Management and Information Systems
- Computer and Information Systems
- Computer Systems Engineering
- Network Engineering
- Software Engineering

**EXPERIENCE REQUIREMENTS**:

- 2+ Years’ relevant experience
- Experience with Cisco hardware:

- Cisco Routers
- Cisco Switches
- Cisco Firewalls
- Other network devices
- Familiarity with network switching technologies
- Good English language skills including reading, writing and verbal communication skills
- Able to work in a round-the-clock, global operation 7 days x 24 hours
- Excellent troubleshooting skills

Knowledge of Rockwell Automation’s Products