Retail, Sales Support
1 week ago
**Primary role purpose**:
To deliver the day-to-day administrative, commercial, and operational support needed to win, grow, and maintain business to the direct and indirect business.
**Key Responsibilities**:
- Build sustainable relationships with customers and internal stakeholders through open and interactive communication.
- Collaborate with the account manager to support customers seeking assistance with their purchase of our products & services and will liaise with other internal departments to assist with customer requests.
- Contribute to overall customer satisfaction by providing reliable and prompt responses to their inquiries
- Facilitate the creation of new customer accounts in CMD to support the onboarding process.
- Create customer orders and manage the fulfilment process through to shipment.
- Assist customers with questions relating to pricing, provide equipment quotations, and subscriptions quotation.
- Maintains Customer Master Data (CMD) in line with Inmarsat polices and within the tools provided.
**Qualifications**:
**Essential Knowledge and Skills**:
1. Bachelor degree, equivalent qualification or related experience in a comparable role.
2. Excellent interpersonal skills.
4. Proficient with MS Office, Excel, PowerPoint, Outlook etc.
5. Organized and diligent, committed to seeing activities and processes through.
6. Experience of prioritizing work to satisfy competing priorities.
7. Ability to work autonomously and with a flexible team player mentality.
8. Fluent in English and any other language(s).
**Desirable Knowledge and Skills**:
- Experience of working in a matrix and/or geographically dispersed model
- Experience in a communications or technology-based company
**Additional Information**:
You must be eligible to work in this location advertised.
**Inmarsat Values**:
Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.
- Customer - Providing a unique value to our customers
- Accountability - taking ownership, getting results and keeping our promises
- Respect - collaborating, embracing diversity and valuing differences
- Excellence - creating bold solutions for our customers and putting quality at the heart of everything we do
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