Client Relations Advisor

Client Relations Advisor - STR

**Job Description**:
COSTAR GROUP - CLIENT RELATIONS ADVISOR, STR - SINGAPORE
- OVERVIEW

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

STR is the global leader in hospitality data benchmarking, analytics and marketplace insights for the global hospitality industry. STR delivers data that is confidential, accurate and actionable to empower our clients to strategize and compete in their markets.

Learn more about- STR

ROLE DESCRIPTION

The Client Relations Advisor is responsible for creating a positive experience for clients while supporting the Sales Organization from an operational standpoint. This is achieved by ensuring clients are properly setup post sale and providing mid contract support and account analysis. The Client Relations Advisor will work closely with Regional Sales Managers, Client Product Support, and other Sales team members to ensure client and internal needs are met, identifying areas for process and support improvements along the way. The Client Relations Advisor will be an important conduit between Sales and clients, excellent communication and organizational skills will be vital to success.

RESPONSIBILITIESFacilitate transition of client’s main point of contact from Sales Executive to Client Relations Advisor by implementing structured onboarding and post-sale servicing process in timely manner.- Build and maintain relationships with clients within assigned regions, addressing needs and concerns in a timely manner and ensuring client retention and facilitating engagement.- Maintain consistent communication with clients to ensure the accuracy of portfolios, validate data deliverables, and assess overall usage. Proactively engage with clients to enhance data completeness and identify opportunities for automation where applicable.- Analyze data to understand potentially complex issues and communicate with other internal teams and clients directly to resolve.- Work closely with business teams (Sales, Client Product Support, Data Operations, Hospitality Research, Finance, and others as needed) for seamless product and service experience and internal process improvement.- Seek to understand the issue a client is experiencing, communicate a willingness to help, and provide a comprehensive solution.- Be a Subject Matter Expert on CoStar’s & STR’s products and services to enhance the client experience and resolve client questions or concerns in a timely manner.- Create and maintain accurate records regarding customer interactions.- Provide training to CoStar & STR customers, which may include product overviews, methodology reviews, and website usage.- Keep managers informed of client feedback received and how to best take action for better future outcomes.

QUALIFICATIONS
- Bachelor’s degree or equivalent experience a minimum.
- Three plus years of experience in a customer facing role addressing complex issues and providing excellent customer service and support.
- Strong problem solving and conflict negotiation skills.
- Prior experience working at a hotel property or in a hotel related corporate environment.
- Ability to multi-task in a fast paced environment while prioritizing your workload.
- Ability to manage and hit deadlines.
- Excellent communication skills, both written and verbal with a willingness to go above and beyond to solve problems.
- Ability to develop innovative solutions to client questions and concerns.
- Ability to adapt to change in a high growth company.
- Ability to quickly adopt change and remain flexible to learning new things.
- Ability to analyze data and understand issues and discrepancies

WHAT’S IN IT FOR YOU:
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines.
- As well as having an outstanding working environment, other perks include full private medical cover, 18 days annual leave, CPF, and more.
- CoStar Group is an Equal Employment Opportun