Product Policy Manager, Content Classification

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our Users and Content Creators to enjoy and express themselves.

What will I do in this role?
- Write product policies that are relevant to our global community on TikTok platforms, with a focus on Content Classification.
- View and analyze content to accurately allocate maturity ratings and content advisory tags.
- Handle high-profile escalations and consult on how, if at all, the maturity ratings may affect users' experiences.
- Partner with internal and external researchers to learn about regional perceptions of maturity and how those views can be adapted to our content classification policies.
- Collaborate with our Legal, Public Policy, and Content Programming teams to incorporate international ratings regulators' preferences into our age classification system.
- Collaborate directly with Feature Policy, Engineering, and Product & Process to inform how our classification policies can translate easily to a backend tagging system that allocates maturity scores to content based on theme and age-appropriateness.
- Work closely with Trust and Safety Policy experts and cross-functional partners (Content Programming, Product Policy, Legal, Data Analytics, Operations, and others) to establish a workflow to allocate maturity ratings to TikTok content.
- Consider how features like videos, Comments, Follows, Likes, and Accounts can be cataloged by a content classification system.
- Familiarize yourself and educate others on global legislation relevant to Content Classification in digital media spaces.
- Learn and then teach others about the nuances across regional content legislation or compliance regulations, compared with cultural sensitivity and consumer expectations for age curation.

What should I bring with me?
- 4+ years experience in fields that consider the age-appropriateness of content, such as Maturity Ratings, Content Classification, Standards & Practices, Content Compliance, etc.
- Experience allocating age ratings to content (e.g., the USA's Television Parental Guidelines, the MPAA Ratings, or an international equivalent).
- A strong understanding of the differences in stages of human development (e.g., Children, Adolescents, and Adults) or audience appeal (e.g., Kids, Teens, Families, and Adults).
- An understanding of how to write policies or design measures that will be adopted with a high level of moderator consistency.
- Excellent communication skills and an ability to educate a wide variety of business stakeholders including Content Creative, Product Policy, Engineering, Public Policy, Legal, Communications, and Data Science on the nuances of maturity ratings.
- Comfort communicating with Creative Executives and Content Developers on the nuances of mature themes in content and how they affect maturity ratings.
- Zero fear of, and an enthusiasm for learning new tools, backend structures, and unique product features.

**Nice to have**:

- Expertise in another language besides English would be helpful as this role will be regional and an additional language capability will help you navigate through the region
- Familiarity classifying content based on the film, broadcast television, streaming, or gaming rating systems that take into consideration audience age and thematic maturity.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centered, innovative, and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.