Technician, Quality Operations

COMPANY OVERVIEW:
At Alcon, we are passionate about enhancing sight and helping people see brilliantly. With over 25,000 associates worldwide, we innovate fearlessly, champion progress, and act swiftly to improve global eye health. We foster an inclusive culture that values your contributions and supports your career growth. Join us and make a meaningful impact in the lives of our patients and customers.

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This role is part of Alcon's Quality & Regulatory Affairs function, a team that ensures our products are in compliance with global, local, and internal regulations and meet the strictest standards of quality as we help people see brilliantly.

As a Technician, Quality Operations (Batch Review & QA Ops Oversight), is primarily responsible for handling technical tasks to support quality management in manufacturing and distribution. You will monitor product quality, resolve non-conformances, and maintain documentation while supporting daily operations and team efficiency.

In this role, a typical day will include:

- Performing visual inspections of white stock and finished products to ensure quality standards are met.
- Reviewing batch production records for compounding, filling, and packaging processes, ensuring all critical steps meet specifications prior to release.
- Assessing autoclave reports for compounding and filling operations.
- Conducting annual inspections of retention samples, including identification, segregation, and disposal, and maintaining the Retention/Reserve Sample Program.
- Approving Engineering Change Notices (ECNs) and managing updates to the Bill of Materials (BOM).
- Investigating and resolving deviations before batch release.
- Coordinating the review of alarm reports and supporting impact assessments for critical alarms.
- Supporting the preparation and administration of Master Documents such as SOPs, Forms, Templates and MBRs.
- Assisting in the generation of Annual Product Quality Review (APQR) reports.
- Setting up finished goods inspection plans for new products in SAP.
- Tracking Master Batch Record (MBR) submissions and reporting weekly performance metrics.
- Conducting aseptic audits of manufacturing processes and facilities.
- Performing in-process checks and critical quality attributes during production shifts (e.g., IPC, IBA, line clearance approval).
- Maintaining 5S standards and good housekeeping in the Lot Release area.
- Monitoring key performance indicators (KPIs) and escalating issues as necessary.
- Collaborating cross-functionally to support quality operations and continuous improvement.
- Adhering to Alcon’s Quality Management System (QMS), GMP, GDP, and safety protocols.

WHAT YOU’LL BRING TO ALCON:

- Minimum Diploma in Science, Engineering, or equivalent with at least 1-3 years of relevant experience in Quality Assurance within a manufacturing environment.
- Experience in GMP/GDP-regulated industries, such as pharmaceuticals or medical devices.
- Strong understanding of Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP).
- Experience with cleanroom operations is an advantage.
- Familiarity with MES and SAP systems is also preferred.
- Strong analytical and problem-solving skills, with a keen eye for detail and a commitment to compliance.
- Effective communication and collaboration skills to work cross-functionally and support continuous improvement.
- Willingness to work rotational shift schedule across 3x shifts.

HOW YOU CAN THRIVE AT ALCON:
At Alcon, we are committed to fostering a work environment where our employees can grow, innovate, and excel. Here’s how you can thrive in your role with us:

- Career Growth & Development - Gain access to continuous learning opportunities, leadership training, and career advancement programs to support your professional journey.
- Collaborative Culture - Work alongside passionate and diverse teams in a dynamic and inclusive environment that encourages innovation and teamwork.
- Impactful Work - Be part of a purpose-driven company that is improving lives by advancing eye care solutions worldwide.
- Recognition & Rewards - Your contributions are valued and recognized through competitive compensation, performance incentives and career progression opportunities.
- Global Exposure - Join a world-class organization with opportunities to collaborate across international teams and gain global industry insights.
- Work-Life Balance & Well-Being - Enjoy employee wellness programs, flexible work arrangements and initiatives that support your well-being.

At Alcon, we empower our people to make a difference while growing their careers in an exciting and supportive environment. Join us and see brilliance in every opportunity

ALCON Careers

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