Customer Relations Officer

7 days ago

Singapore SCT CONSTRUCTION PTE. LTD. Full time

**Job Description**:
1. Address inquiries and public feedback related to project site activities and the environments.

2. Foster positive relationships with residents to work closely with the relevant parties.

3. Conduct regular on-site visits to residents’units for activities such as condition surveys, handing over units with the completed internal work and/or appointments made.

4. Arrange water ponding test (where applicable).

5. Send reminders and/or make calls to residents prior to the commencement

of internal work (3 Days Reminder Calls).

6. Coordinate with Supervisor, Sub-con representatives, RTO and residents

for necessary appointments and follow-up (where applicable).

7. Maintaining proficiency in the latest HIP Information Centre System (HICS) and

and staying updated on changes.

8. To update and complete all the HICS records within 1 month from the completion

of the toilet upgrading works and EASE 2.0 for each block.

9. Assist administrative and Data processing and programming (UBS) paperwork.

10.To disseminate information & handle resident complaints/feedback.

11.Other ad-hoc duties as assigned by the Customer Relations Officer and/or management.

Job Requirements

1. O level or Diploma in related fields

2. 3 to 4 years relevant experience

3. Good communication skills.

4. Able to work independently

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