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Itero Business Operations Specialist
2 weeks ago
The role of iTero Business Operations Specialist is responsible for having an in depth understanding of the APAC iTero Operations processes, flows and tools. This person will be able to support in providing the needs, limitations and areas of improvement within the organization, while working cross-departmentally with teams such as IT, Marketing, Finance, etc. This person is also responsible for participating as required in UATs, BUPs, requirement collections, etc. on behalf of the group in order to allow in time launch and execution of projects within the pipeline.
**In this role, you will**:
- Identify requirements by working closely with other Business Operation Analysts and business user representatives and development teams (Applications, IT, etc.) during different stages of a project lifecycle (the requirements and planning, design, development, verification/validation and implementation).
- Collaborate in requirements management activities, as necessary, ensuring that the impact of changes are well understood and approved by the appropriate stakeholders within the organization
- Collaborate with technical teams to implement and manage BI reports & analytics for operations group.
- Perform current state analysis to identify gaps between existing capabilities and future state business need, and provide feasibility assessments and options to determine the optimal solution
- Participate in testing the solution to ensure the solution meets functional and non-functional requirements within the organization
- Approach projects anticipating problems or risks before they occur, and take proactive measures and communicating issues
- Support and align with Global and Regional projects relating to Systems Rollout, Go-To-Market Strategy, Regulatory Compliance, etc. Participate in proactive team efforts to achieve departmental and company goals
- Assure and follow up on-time delivery of projects, deadlines or solutions
- Comply with all safety policies, practices and procedures. Report all unsafe activities to Manager and/or Human Resources
- Provide support to audit processes and quality management system as required
- Perform other duties as assigned.
**In this role, you’ll need **
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
- At least 2 years of experience in business process improvement projects
- Must have good interpersonal skills and the ability to work cross-functionally.
- Ability to focus attention to detail.
- Ability to consistently follow through with projects to completion.
- Ability to perform in a fast-paced, highly customized environment.
- Strong evidence of problem solving, organizational and prioritization skills are essential.
- Must be self-motivated and initiating.
- Strong interpersonal, listening and persuasive communication skills.
- Dynamic, optimistic, accurate, results oriented, hard-working, creative.
- Ability to work without constant supervision.
- Dependable and attention to detail.
- Willingness to learn.
- Good team player.
- Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).
