Client Optimization Specialist

**Your Job**:
While managing and supporting client accounts and sales teams, you will hone your organizational skills and learn the art of prioritization to treat all clients like they are your only one. You will be responsible for the success and retention of your clients, while escalating and resolving technical, product, or account issues. Additionally, you will be part of an unparalleled global team that supports, promotes, and lives and breathes a service culture. Your focus:

Become an Indeed product expert, which will allow you to best optimize clients’ accounts and set them up for success. Assist new clients with their account set-up; make suggestions as an industry expert, thoroughly explain Pay-Per-Click (PPC), and give an overall great first impression (a few boolean searches go a long way)
- Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions
- Enjoy working in a team centered environment where continuous learning is part of your day-to-day
- Be responsible for meeting several metrics; however, emphasis will be placed on CSAT (Customer Satisfaction) and Conversions.

**Who You Are**:

- 1-2 years experience in customer service, business-to-business (B2B) environments, experience with online advertising, Pay-Per-Click (PPC) advertising.
- Exceptional written and verbal communication skills in both English and Mandarin/Cantonese (written Traditional & Simplified Chinese) to liaise with clients in Hong Kong & China.
- Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
- You are comfortable speaking with clients and decision-makers about meeting their hiring goals
- You are confident speaking with occasionally unhappy clients and make it your mission to improve their Indeed experience

**Who we are**:
Our Sales force helps transform the hiring process by providing companies an easy and effective way to find the right fit for every hire. We support our Sales team with career development and training from day one.

**Our Mission**:
As the world’s number 1 job site*, our mission is to help all people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, September 2021)

**Salary Range Disclaimer**:
The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

**Salary Range Transparency**:
Singapore 55,000 - 70,000 SGD per year

**Equal Opportunities and Accommodations Statement**:
Indeed is deeply committed to creating a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or any other non-merit based or legally protected grounds.

**Our Policies and Benefits**: