Customer Quality Manager

6 days ago

Singapore ABB Full time

**Customer Quality Manager**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As a Customer Quality Manager, you will be responsible for establishing and maintaining a customer satisfaction and quality culture within ABB, by assuring and controlling quality with systems, tools, and teams to exceed customer expectations while ensuring sustainable operations. Reporting to Local Product Line Manager, you will be in charge of developing & maintaining the Quality Management System. All aspects managed in line with Customer requirements/ABB Group/Division/BU guidance.

**Your responsibilities**:

- Responsibilities includes but not limited to:

- Running customer service and quality related processes. Driving the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement
- Working with management teams to prevent mistakes and defects in products and avoid problems when delivering solutions or services to customers, provide confidence that ABB and customer quality requirements will be fulfilled, focus on issue prevention rather than just control, establish customer and stakeholder needs/expectations, drive the utilization of process management across the business to deliver consistent results
- Ensuring the voice of the customer is represented within the business and drives customer centricity within the organization. Challenge the management team with customer experience feedback and input to decisions
- Enabling and coaching all employees to evaluate risks, problems, and solutions from a customer/stakeholder point of view. Contribute to improving customer satisfaction and achieving quality goals by defining, implementing, and managing action plans
- Performing audits and ensuring the use of analytics of quality data from all parts of the operation to identify risks, failures and non-conformances within the local business, its suppliers, and customers. Ensuring that appropriate corrective and preventive actions are taken, and solutions are managed to closure

**Your background**:

- Bachelor’s degree Mechanical, Industrial, Electrical, or related engineering is required
- 5 years’ work experience in Quality, Supply Chain, Project Management, Customer satisfaction
- 3-5 years supervisory/managerial experience
- Knowledge of general ABB products quality requirements
- Lean Master/Master Black Belt / Green Belt / Black Belt or Six Sigma certification preferred
- Good knowledge in Quality Management Systems ISO9001, ISO90002, ISO14001 (Quality Management System, Environmental MS, OHSAS & Capable to conduct IMS internal Audit)
- Familiar with applicable statutory and regulatory requirements (ANSI, NEMA, IEC)
- Previous experience in leading internal audits, working knowledge of Lean 6 Sigma, Poke a Yoke, 8D, Process Control, DoE, PFMEA, DFMEA, DMAIC methodology, etc

**Benefits**:

- Life insurance
- Flexible work practices
- Accident insurance
- Paid Parental leave (gender neutral)
- Sick pay

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