Area Manager

**Area Manager - Singapore**:

- 1 Grange Rd, Singapore 239693
- Full-time
- Department: H&M

**Company Description**:
**H&M is on a journey to becoming the leading destination for style, creativity and culture. We want to enable, empower and engage teams while building on our passion for being the truly customer-centric company we are. On this journey we want to encourage our teams to learn and grow meaningfully, unleashing their full potential - fulfilling our Employee Value Proposition (EVP), we are a place of possibilities and where you can Be Yourself & More.**

**Running an area in fast-paced fashion retail, you ensure that the stores (1 Flagship + 8 Store) in your area inspire customers to explore their personal style. You are responsible for setting a strategy in line with country goals to maximize sales and profitability for an area. Together with the Area team, you support and lead the store teams to create the best shopping experiences in fashion retail. Always meeting the expectations of customers and colleagues, as well as following H&M routines and standard.**

**_
Key responsibilities:_**
**_Selling_**
- You Identify sales opportunities and implement strategies to enhance the shopping experience in the stores in your area, ensuring that sales target and country goals are reached.
- Ensure that the sales budget is established, achieved and constantly reviewed for opportunities.
- Follow up and evaluate sales KPIs with the Area team and Store Managers; initiate actions accordingly.
- Ensure, maintain and increase H&M standards of customer service in your area.
- Keep up-to-date with customer needs, competitor’s activities and market trends in the retail industry; initiate actions accordingly ensuring that H&M stays at the forefront of the market.
- Assess, optimize and follow up store’s store operations level, concept performance, as well as stock level aligned to customer’s behaviors and purchase trends in your area.
- Review and create business proposals on store layouts and visual levels together with the Area team and country management.
- Ensure that all sales campaign and activities are implemented with high level of commerciality and customer experience.
**_
Team_**
- You coach and guide Store Managers and the Area Team, driving team performance and Everyone is a Leader Mindset. You support, lead and manage your store and area teams to increase overall team satisfaction as well as results and customer experience in your area.
- Update the Area team and Store Managers on business performance, area and company goals and any other relevant issues - assess and ensure professional and personal goals of Store Managers and Area team are met.
- Ensure and execute recruitment process for store management and the Area team.
- Monitor and evaluate the performance of Store Managers and Area team members; drives performance through development reviews, as well as strong talent pipeline and succession planning.

**Qualifications**:
**Being part of this journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for open minded team players that by being curious, innovative and forward-thinking want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you’ve got.**

**_
Besides your personality we see that:_**
- You have working experience in formal leadership, operational and strategic roles within Sales, Operations and Customer Experience.
- Have adequate experience managing sizable teams, stakeholders and cross functional collaborations.
- Track record in delivering profitable sales result, high performing teams as well as excellence in store outlook and customer experience.
- Strong commercial and analytical mind with eye for details and commercial opportunities - confident with drafting and presenting business proposals to stakeholders.
- Effective and charismatic communicator that can communicate in a convincing and inspiring way.
- Motivated individual who is not afraid to take initiative and make decision under mínimal guidance.

**Additional Information**:
**_
ARE YOU READY TO JOIN US?_**

This position is based Singapore Support Office and will report to Sales Manager.