Lead Engineer
1 week ago
5 years exp
**Roles & Responsibilities**
**Roles & Responsibilities**
- Implement ServiceNow ITSM features and modules as per requirements from IHIS departments and clusters
- Propose additional modules/features that will be required to meet requirements from ServiceNow users/departments
- Ensure the incidents and requests is answered/resolved within required SLA
- Support patching/upgrade requirements of the ServiceNow Platform
- Build enhanced User experience features such as Service portal, Mobility etc
- Support operational requirements such as User access management, PAM, license management etc
- Engage with stakeholder in collecting requirements, providing OOTB demo, supporting user acceptance testing and user training
- Support production rollout and release process
- Ensure all servicenow instances is in good health status
- Support other team members on technical aspects of the product
- Code review and propose improvements in the configuration/customizations of the platform
Requirements / Qualifications
**Requirements / Qualifications**
- Determines and develops approach to solutions
- Frequently interacts inter-organizationally and with outside customer or vendor contacts
- Bachelor's degree in Business, Computer Science, or related field or equivalent experience
- min 5 years experience facilitating, leading or supporting implementation of ITSM and/or ITIL® v3 (2011) process frameworks
- Familiarity with program and project management and information technology services delivery methodologies
- Experience working in an infrastructure technology environment highly desirable
Integrated Health Information Systems (IHiS) [_pronounced as i-his_] is the technology agency for the public healthcare sector. A multi-award-winning healthcare IT leader, IHiS digitises, connects, and analyses Singapore's health ecosystem. Its ultimate aim is to improve the Singapore population's health and health administration by integrating intelligent, highly resilient, and cost effective technologies with process and people.
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