Senior Patient Service Associate

2 days ago

Singapore Alexandra Hospital Full time

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.
- Prepare the daily appointment lists for the various rooms / subspecialty clinics;
- Verify patient’s details and register patient’s visits in the system;
- Ensure that reminder calls / SMS are sent to the patients one day before the scheduled outpatient appointments;
- Assist in booking appointments for patients and accommodate requests / changes to their appointments as well as coordinating external appointments
- Collect payment for services rendered to the patient during his outpatient visit to the clinic;
- List the patients for surgery and provide information to patients with regards to the estimated costs of the surgical procedures;
- Close follow-up on pre-admission requirements for the surgery;
- Advise patients on pre
- and post-surgery preparations;
- Assist the doctors during consultations and relay instructions to the patients;
- Ensure that the queue system during clinic operation is managed well;
- Ensure the readiness of the room for each clinic session;
- Prepare and assist the patients for physical examination and minor procedures;
- Complete the necessary administrative requirements for the surgery such as signing of consent form and financial counselling form;
- Handle patient feedback and conduct complete investigations as required;
- Assist the clinical team to consolidate care that the patients are receiving from AH, other institutions as well as agencies in the community
- Make appointments for these patients ensuring that the care patients will be receiving is holistic and there is no duplication of care provision in the system.
- Make appointments for these patients upon discharge and coordinate appointment external to AH as well.
- Perform any other administrative and operational roles tasked by the clinic executive or manager.

**Requirements**:

- Good communication skills. Ability to speak a second language will be an advantage.
- Good customer service skills. Prior experience in hospitality or service industries will be an advantaged
- Good coordinating and organizing skills
- Ability to multitask and work in a fast-paced environment
- Proficient in Microsoft Office, Knowledge of SAP will be an advantage
- Be comfortable with working in hospital setting

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