Director, Business Continuity and Operational Resilience, Cib Coverage

**JOB SUMMARY**
- The CIB Coverage COO team works with the CIB Coverage department to maximize the performance of the CIB Coverage business, partnering with the functions and geographies. The Client Coverage COO Conduct and Control team focuses on aspects of business risk management with particular emphasis on (i) Conduct and Culture (ii) Non-financial risk management and (iii) Governance. This is executed through activities like leading the CIB Coverage Non-financial risk committee (NFRC), Group Conduct forum and working with the functions to ensure effective risk governance, building the foundations for future growth.
- As such the Director, Business Continuity and Operational Resilience, CIB Coverage will:

- Drive, implement and execute Group process owner responsibilities (GPO) for CIB Coverage Business Resilience and Third-Party Risk Management (TPRM) as a delegate.
- Act as a main point of contact for CIB Coverage Operational resilience, Business continuity, Crisis management, Operational continuity in resolution (OCIR) and TPRM matters, managing stakeholders across other CIB process/product owners (first line) and Risk Framework owners (second line).
- Support Resilience and TPRM initiatives and capabilities to meet internal and regulatory guidelines on related Group Resilience and TPRM framework, policies and standards.
- Co-ordinate and involve in Operational resilience initiatives/working groups/forum through collaboration with stakeholders to meet resilience regulation and CIB-wide priorities.
- Ensure the end-to-end Operational Resilience and TPRM governance of CIB Coverage COO processes.
- Support the Coverage Product Owners in development of Coverage system capabilities both from Technology and Business resilience lens to ensure that effective operational controls, processes and systems are in place and adhered to.
- Support the Product Owners to address critical vulnerabilities to relevant business services and are appropriately prioritized in the relevant QPR.
- Collaborate with other Business teams to ensure critical dependencies outside CIB Coverage are appropriately prioritized and covered in the relevant CIB workstreams.
- Manage the relevant risk treatment plan, enhance controls with new regulatory requirements to mitigate risks and escalate risks related to Operational resilience and TPRM, where required.
- Support the Head, Conduct, NFR and Governance, CIB Coverage in other non-financial risk responsibilities, activities and initiatives, where required.
- Support the TPRM optimization agenda pan CIB to ensure that any gaps against the standards are highlighted and addressed across all third-party types.
- Create and oversee third party dashboards for Coverage and be able to extract meaningful inputs across Coverage business, Ops and technology.
- Have a good understanding of the Supply Chain Management (SCM) process on SCBuy, Intra Group Arrangements (IGA) and Non-vendor process on Redux and be able to provide insights on the journey to the TOM.

**RESPONSIBILITIES**

**Strategy**
- Support the holistic Resilience and TPRM governance framework for CIB Coverage, through understanding Coverage’s strategy, the flow of reporting information within Coverage COO and understanding the delegations of authority / stakeholder landscape for Coverage.
- Provide oversight of Resilience, TPRM and other non-financial (Operational, Compliance and Conduct) risk matters within Coverage to ensure appropriate information is consolidated on an ongoing basis, to support effective conduct risk management practices.
- Act as main point of contact for all Coverage-related Resilience and TPRM governance & issues.
- Work closely with CIB Resilience/TPRM leads and other CIB Business Segment Leads across Markets, Transaction Banking etc., in the roll out of pan-CIB actions/initiatives to establish and maintain a robust risk framework within CIB.
- Manage and maintain the Group Resilience, TPRM and relevant non-financial Risk Registers, in accordance with the requirements specified in the relevant Group policy/frameworks/standards and prudential regulations.

**Processes / Process Owner (where applicable)**
- Support the GPO for Coverage Operational Resilience and TPRM in the implementation of Group policies standards, Group and Local regulatory requirements through prioritisation within applicable Programmes and subsequent execution by relevant squads.
- Establish and execute TPRM responsibilities through a risk and control framework relating to non-vendors risks, identified issues for appraisers, Exit management plans for vendor arrangements.
- Support TPRM change and existing initiatives, with the aim of uplifting, including valuers/appraisers’ approach, Redux cleanup, Intra-Group arrangements remediation etc.
- Assess the risk materiality and impact (Inherent and residual risks) arising from Resilience and TPRM and draft risk treatment plans, where risks are elevated.
- Perform end-to-end GPO responsibilities