Remote Hand Data Center Engineer

1 day ago

Singapore INGENIUM AUTOMATION + ENGINEERING PTE. LTD. Full time

Provide onsite support with 24X7 / stand-by duties for emergency
- Maintain & update the relevant operation records, maintenance records, accident handling records and shift handover records
- Assist to oversee the IT equipment hardware inventory on individual rack inside the Data Center
- Perform remote hands services include tasks such as securing cabling, checking port numbers, observing, or reporting indicators on equipment, rudimentary observation of the environment, and server reboots.
- Remote Hand support ( Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP)
- Onsite Management of works conducted within the Data Center such as site preparation, site survey, network cabling, electrical wiring, air-conditioning, building power supply ( including power generator) test, infrastructure & system maintenance, onsite/off-site standby activities etc
- Handle input and output media with due care for integrity of data and utility of media for subsequent use, including off-site storage.
- Perform Event Monitoring for Data Center facilities infrastructure to ensure they are functioning optimally (e.g., UPS, power humidity water detection sensor, etc.,)
- Perform event monitoring for IT Systems and Network infrastructure
- Perform incident escalation, ensure incidents are responded and attended to. To redirect for 2nd or 3rdlevel resolution base on critically, impact and customer Service Level Agreement (SLA)
- Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure.
- Provide escort to visitors/ technicians to the Data Center room and witness the works that been carried out in the Data Center room.
- Adept with coordinating with multiparty stakeholders.

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