Administrative Executive

3 days ago

Singapore ATC COMMUNITY OFFICE Full time

Under this role, you will be supporting ATC Community Office in its daily operational matters, with focus on data entry and customer service support.

**Responsibilities**:
**1. Community Office Administrative Support**
- Inbound calls: Attend to telephone enquiries from members professional and customer-centric manner.
- Outbound calls: Contact selected members to inform the members on membership-related matters and address queries during the call.
- Follow communication scripts for both inbound and outbound calls.
- Maintain ownership of calls throughout and follow-up with team members on escalated matters.
- Follow up on members’ enquiries and requests for assistance.
- Ensure data accuracy of business information in ATC's system.

**2. Community Initiatives**
- Assist in contacting members' or public for various community initiatives and programmes.
- Ensure that data and information input in the intranet are updated and correct.

**3. Other general administrative duties**
- a) Undertake any other ad-hoc admin tasks as and when assigned.

**Job Requirements**:

- Preferably 2-5 years relevant working experience performing customer-facing duties in Customer Service, Call Centre or other relevant sectors that involve interacting with customers.
- Able to commence work immediately or within short notice.
- Able to work physically in office.
- Able to work independently & able to work as a team.
- Good Interpersonal Skills, Meticulous and Detail Oriented.

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