Guest Relations Assistant Manager

1 week ago

Singapore ANAKE RETAIL PTE. LTD. Full time

Greet guests as they arrive and upon leaving with a warm and welcoming attitude;
- To accommodate special attention requests;
- Handle vip appointment, including vip events celebration, vip guest accommodations, returning guests’ acknowledgment
- Ensure a high level of hospitality by engaging with guests throughout their overall experience;
- Assisting OM with Event coordination, communication and production;
- Understanding guest journey from the appointment all the way until they leave, including managing their feedback;
- Keep an update on station related supplies - Scent, Signs;
- Maintain and elevate the atmosphere following brand’s style and standards;
- Create and maintain relations with the guests to strengthen customer base (returning guests, regulars and new regulars);
- Forming creative ideas to elevate the concept and atmosphere
- Initiate upselling program; e.g. product promotion, special promotion, working with Marketing Team to create supporting contents
- Take active actions into bringing new customers and potential clients and collaborations to Anake, following the brand target audience

**Requirements**:

- Relevant experience in customer service, or guest relations is preferred.
- Strong interpersonal and communication skills.
- Ability to multitask and work in a fast-paced environment.
- Creative mindset and attention to detail.
- Team player with a positive and proactive attitude.
- Willingness to work on weekends, public holidays, or during special events (if required).

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